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Open nowPosted 7 days ago

Technicien(ne) informatique

odl3 open roles

Where
Quebec, QC
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Your applicationOpen nowTechnicien(ne) informatiqueodl · Quebec, QC

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on odl's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. odl postings stay open a median of 15 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 7 days ago

odl median: 15 days open

The posting

Job Summary

Under the supervision of the IT Director, the IT technician provides technical support to users as well as the management and maintenance of the company's technological infrastructures. He actively participates in the maintenance, improvement and security of computer systems in order to guarantee the continuity of operations, both in the office and in the factory.

Key Responsibilities

  • Offer 24/7 technical support (software and hardware) to office and plant users;
  • Respond to requests for assistance, analyze and solve problems by proposing effective and sustainable solutions;
  • Ensure the management and maintenance of the computer equipment (computers, printers, peripherals) and analyze the needs for office equipment;
  • Manage and maintain the computer network (LAN/WAN, servers, switches, firewalls, etc.);
  • Manage and maintain telephony systems (fixed and mobile);
  • Manage access to systems (Office 365, software, network, electronic access);
  • Contribute to the management of the security of sensitive data;
  • Document incidents encountered, keep technical documentation up to date and collaborate in its writing;
  • Actively participate in the development, optimization and continuous improvement of computer systems;
  • Apply and enforce best practices and IT security principles.

Experience/Requirements

  • Minimum 5-year degree in computer science and/or relevant experience;
  • Strong knowledge of technical support, network management and Microsoft environments (Windows, Office 365, Intune);
  • Knowledge of Ubiquiti, Meraki and Fortin equipment is an asset
  • Knowledge of NinjaOne an asset
  • Knowledge of server management, computer security and IP telephony;
  • Ability to solve complex problems and work under pressure;
  • Autonomy, sense of priorities and excellent customer service;
  • Availability for after-hours support.
  • Be able to communicate in English both orally and in writing.

Shift

First Shift (Canada)

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3×

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