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Open nowPosted 84 days ago

Customer Service and Dispatcher

Offshore Launch6 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service and DispatcherOffshore Launch · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Offshore Launch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Offshore Launch postings stay open a median of 12 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 84 days ago

Offshore Launch median: 12 days open

The posting

About Offshore Launch:

Offshore Launch is a business and growth operations firm helping home service owners scale their operations.

We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it.

We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.

Why Join Offshore Launch?

  • Impact the growth and success of small and medium-sized businesses.
  • Work in a people-first, remote environment that values growth and ongoing development.
  • Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
  • Contribute to a culture that values partnership, service, and excellence.

Who We Serve:

We serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms.

We equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.

Responsibilities:

  • Answer incoming calls and schedule appointments in HouseCall Pro or equivalent(ServiceTitan, Jobber).
  • Handle overflow and after-hours customer inquiries.
  • Manage customer calls professionally through VoIP tools (e.g., RingCentral/AT&T Office@Hand) and correspond with the internal team.
  • Follow company scripts and prompts to guide a smooth, consistent booking process.
  • Ask relevant plumbing-related diagnostic questions to capture accurate job details for dispatch.
  • Maintain detailed, accurate customer records in the CRM system.
  • Support lead tracking via marketing/lead dashboards (e.g., Scorpion, Chirp) where applicable.
  • Complete other administrative tasks as needed.

KPIs/Performance Expectations:

  • Sub-5 minute speed to lead
  • Answer at least 95% of incoming calls (missed calls under 5%)
  • Book at least 70% of qualified inbound calls into a job
  • Close at least 85% of booked estimates (excluding cancellations)
  • Assign a technician to every booked job within 5 minutes
  • Get technicians to the job on time, at least 85% of the time
  • Follow the booking and scheduling process correctly in HouseCall Pro at least 95% of the time
  • Keep same-day reschedules and cancellations under 8 per week
  • Score at least 8 out of 10 on call quality reviews

Requirements:

  • 2+ years of customer service experience, ideally in HVAC, plumbing, or another home services trade.
  • Familiarity with HouseCall Pro or similar dispatching/scheduling software(ServiceTitan, Jobber).
  • Strong verbal and written English communication skills.
  • Ability to multi-task and manage high call volumes while maintaining professionalism.
  • Comfortable working with VoIP systems and lead tracking software.

Requirements (Nice to have):

  • Prior plumbing or HVAC industry knowledge.
  • Experience with objection handling or win-back calls.

Compensation & Benefits (to be provided by Offshore Launch):

  • Up to $1450/mo depending on experience
  • Guaranteed annual bonus of one month's salary
  • Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
  • Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
  • 16 days PTO

Note:

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

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One press. We do the rest.

  1. A CV for this posting

    Written against Offshore Launch's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Offshore Launch's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Offshore Launch's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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