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Open nowPosted 85 days ago

Dispatcher

Offshore Launch6 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowDispatcherOffshore Launch · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Offshore Launch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Offshore Launch postings stay open a median of 12 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 85 days ago

Offshore Launch median: 12 days open

The posting

About Offshore Launch:

Offshore Launch is a business and growth operations firm helping home service owners scale their operations.

We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it.

We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.

Why Join Offshore Launch?

  • Impact the growth and success of small and medium-sized businesses.
  • Work in a people-first, remote environment that values career growth.
  • Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.
  • Contribute to a culture that values partnership, service, and excellence.

Who We Serve

We serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms.

We equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.

Responsibilities:

  • Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber).
  • Triage and assign incoming service calls by urgency, technician skill match, and location.
  • Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs.
  • Communicate accurate ETAs to customers and proactively update them on schedule changes.
  • Handle same-day schedule conflicts and emergency/overflow dispatch.
  • Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR.
  • Escalate recurring scheduling bottlenecks to the PM/Office Manager.

KPIs / Performance Expectations:

  • Assign a technician to every booked job within 5 minutes
  • Get technicians to the job on time, at least 85% of the time
  • Keep same-day reschedules and cancellations caused by scheduling/routing issues under 2%
  • Correctly update job status and technician assignment in House Call Pro in real time — at least 95% of the time

Requirements:

  • 2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade.
  • Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).
  • Excellent verbal and written English communication under time pressure.
  • Comfortable managing high call/message volume and rapid re-prioritization.

Requirements (Nice to have):

  • Familiarity with GPS/fleet tracking tools.
  • Basic plumbing terminology knowledge to correctly triage job type and urgency.

Compensation & Benefits (to be provided by Offshore Launch):

  • Up to $1450/mo depending on experience
  • Guaranteed annual bonus of one month's salary
  • Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
  • Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
  • 16 days PTO

Note:

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Offshore Launch's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Offshore Launch's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Offshore Launch's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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