The posting
Do you love micro-roasted coffee? Do you have a desire to hone your professional service skills in the world of coffee? Come join a team of coffee enthusiasts who have been roasting coffee in Philadelphia since 1985. Job Types: Part-time or Full-time Pay: From $16.00 per hour Benefits: 401(k) matching Employee discount Paid sick time Paid time off Experience: Barista experience preferred but not required Responsibilities include but are not limited to... Provide exemplary customer service. Greet, help & interact with customers in a way that makes them feel valued and appreciated. Assist customers in placing orders efficiently and to their needs. Get to know regular customers' orders. Graciously answer both specific and general customer questions including roasted coffee, equipment and all product questions. Maintain a calm demeanor during periods of high volume to keep store running to standard and set a positive example. Accept payments ensuring prices, quantities, modifiers and change are accurate. Process refunds, exchanges and/or complaints with assistance of managers as needed. Come to work ready to work according to your scheduled start time. Prepare all menu items efficiently and to the customer's order including hot and cold drinks, espresso drinks and ground coffee to OCC's standards for quality and as presented by espresso trainer. Maintain a clean work environment and adhere to city mandated health code and OCC standard operating procedures and regulations. Organize and restock paper goods, baked goods, condiment counters and hard good displays throughout the day. Complete all side work "Daily Tasks" including opening and closing duties. Ensure all work is complete before clocking out. If not, communicate with MOD what may need attention. Assist in production/ portioning of chai, matcha, chocolate and other drinks. Complete cleaning according to posted schedule at your location. Clean and sanitize work areas, utensils and equipment as dictated by maintenance schedule and/or manager request. Assist in checking in and recovering deliveries Take initiative to learn and grow on the job. Attend training, initiate tastings and read about coffee during down time. May be asked if they would like to serve at OCC on or off site catering events as needed. Requirements Weekend availability is required! Barista experience is preferred but not required. Benefits 401(k) matching Commuter benefits Healthcare Paid sick time Paid time off
