The posting
JOB SUMMARY The role of the Operations Supervisor is to assist in the day-to-day running of the retail and beauty parlour. A key part of the position is to coordinate operational activities and supervise staff. This is a position for an individual who is committed, hard-working with ability to work in a team and own initiative. MAIN RESPONSIBILITIES Shop Operations: · Be the first point of contact for customer enquiries and requests – resolving and escalating complaints or needs as necessary. · Oversee the shops by making sure they open and close on time · Supervise and work with shop assistants to do sales and offer good customer service · Monitor and reduce cost of running operations · Do shop stock taking and checking · Make sure shop assistants keep the shops and tidy at all times · Manage the sourcing of suppliers and vendors Customer Service: · Keep and update customer databases · Record and update sales and expenses · Oversee shop assistant duties such as cleaning, orders (online/shop), deliveries via courier or Post Office. · Oversee order delivery to the customer and follow-up with the customer once an order has been delivered. · Engage customers to complete our shop surveys and answer questions concerning store products. · Make sure we officer excellent customer service to our customers Human resources: · Manage the recruitment of new staff · Manage induction and orientation · Set- up new staff and check-up references · Support to train staff on policies, systems and processes · Supervise the work of staff · Monitor staff attendance Sales, Marketing & Branding: · Manage and assist with the setting out of equipment and event management duties. · Organize events and promotions to get customers to buy online and also from the shop. · Oversee the branding and marketing plans and ensure they are effectively implemented. · Oversee daily social media posts (pictures and videos) · Find events that will help us promote the brands · Speak to relevant TV/radio programs to find out about promotional/barter opportunities · Find mutually beneficial partnerships with bridal shops, salons, beauty shops, women’s boutiques. · Represent the Brands at events, meetings and promotional activities where necessary · Oversee the sending regular text messages to customers · Sending monthly promotional newsletters to customers · Work with graphic designer to get artwork for promotions and branding · Undertake any other reasonable duties as requested by the Owner · Oversee product shoots to make sure they are done Requirements · Minimum qualification a certificate, diploma, HND or degree in Business Administration, Sales, Marketing, customer service · Proficient in using a computer e.g. Microsoft Office Word, Excel & PowerPoint · Able to use social media platforms Facebook, Instagram, tiktok, YouTube etc. · Experience of supervising staff · Experience in sales and marketing, operations management or administration · Experience working in a retail shop/beauty salon · Excellent telephone manner · Excellent administrative and organizational skills · Attention to detail and able to follow tasks through to completion · Ability to respond to and meet urgent deadlines · Experience of retail/ beauty industry would be preferable NOTE: Only shortlisted candidates will be contacted.
