The posting
The Director of Housekeeping manages, directs and coordinates all functions of the Housekeeping and Laundry departments, working closely with other departments to ensure an elevated guest experience throughout the property. As the operational heart of the hotel, Housekeeping strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place and fosters a positive work environment for all associates from the pre-opening phase onward.
Essential Functions
Maintain cleanliness standards and a consistent guest experience as documented in Medallia and AAA, and execute all Omni Hotels facility standards and guidelines. Resolve difficult or unusual guest issues while maintaining positive relationships and demonstrating exceptional hospitality through the corrective actions taken. Ensure smooth, efficient and cost-effective Housekeeping operations by specifying and purchasing supplies and maintaining all departmental records. Effectively monitor and facilitate Housekeeping’s role in the property-wide CARE preventive maintenance program. Maintain a highly motivated and trained team that continually strives for excellence in service and cleanliness. Effectively coach and counsel associates and managers as needed, and complete performance evaluations. Maintain open and clear communication with all departments and guests to ensure consistent service. Identify ways to improve the efficiency and effectiveness of guest service through active participation in the Omni Service Tradition program. Maintain close coordination and communication with other internal departments. Work closely with Front Office to ensure rooms are available for sale and with Engineering to ensure guest rooms and all public areas are in optimal operating condition. Oversee staff scheduling, OnTrack/Dayforce and payroll cost controls. Maintain Housekeeping staff turnover at an acceptable level. Directly control the issuance and return of associate uniforms. Monitor all guest requests to ensure they are fulfilled within established time frames. Inspect and walk all public areas several times daily. Inspect all VIP guest rooms daily. Maintain and manage quarterly linen inventories and take responsibility for action plans to address losses. Develop master cleaning schedules and manage their implementation. Monitor all Housekeeping inventories to ensure adequate supplies are consistently available, and complete amenity consumption analyses. Ensure compliance with all Systems and Controls, Loss Prevention and Energy Conservation guidelines. Manage operational metrics: room attendant productivity, room credits, cost per occupied room and inspection results. Review and manage budgets, cost controls and productivity analyses. Conduct recruitment, training and performance evaluations for departmental staff. Ensure proper room assignments and room attendant workloads, considering credits, room type, complexity and occupancy. Monitor Out of Order, Out of Inventory and room status discrepancies daily in coordination with Front Office and Engineering. Prepare expense and consumption forecasts based on projected occupancy and operational demand. Establish PAR levels, reorder points and storage controls for supplies, amenities, chemicals and operating equipment. Evaluate budget variances, losses and cost-saving opportunities without compromising service standards. Promote Omni’s “All In” culture.
Minimum Requirements
A minimum of 5 years of Housekeeping supervisory experience in the hotel industry is required. Previous experience in a luxury hotel environment is required. A minimum of 2 years of leadership experience as Director of Housekeeping is required. Ability to lead, motivate and develop others. Ability to communicate in English, both verbally and in writing. Ability and willingness to stand throughout the entire shift. Ability and willingness to bend, stretch, reach and push moderate to heavy weights.
