The posting
Overview The primary responsibility of this position is monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is often responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties. Responsabilities
Greet guests in a friendly and professional manner Seat guests at appropriate tables as per the seating chart Provide guests with menus Organize and prepare reservations Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests Answers telephones with enthusiasm and in a professional manner at all times Ensure restaurant is set to proper lighting upon opening Communicate with all guests to ensure quality satisfaction with food and beverage service Clean and reset tables as required Communicate with management, kitchen staff, and serving staff to ensure effective customer flow With assistance from the management team plan parties and special events Performs additional responsibilities although not detailed, as requested by a manager Follows daily checklists and side work. Set-ups, stocks and breakdown of service and dining room following procedures. Completes all assigned cleaning duties. Complies with direction and instruction from the management team. Contributes to a professional workplace that maximizes employee moral, productivity and effectiveness. Works well with a diverse FOH and BOH staff Attends staff meetings to receive information and direction
Qualifications:
Commitment to quality service, and food and beverage knowledge Must have strong communication skills Ability to work calmly and effectively under pressure Must have problem solving abilities, be self-motivated and organized Must be able to work under moderate supervision Must have an unexpired tips certification Maintains a clean and professional image at all times Ability to understand and follow written and verbal instructions Speaks to guests with enthusiasm at all times Must be able to work flexible shifts and schedules, including weekends and holidays Must be at least 18 years of age Must be able to demonstrate competency as outlined in the training schedule Excellent people skills and outgoing personality Experience in a hospitality industry in similar position Participate in a team oriented working environment Must have knowledge of the floor plan and table numbers as outlined in training
Physical Requirements:
This position will spend 95% of the time standing and 5% of the time sitting The individual must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly Ability to bend and reach above head holding up to 10 pounds frequently
Working Environment:
Occasional environmental exposures to cold, heat and water Must show ability to work in a fast paced environment Ability to work in a team oriented environment Possesses stamina and energy to remain active and move quickly for up to 10 hour shifts Ability to hear, understand and respond to guest and staff requests in a loud environment
Tools & Equipment:
Knowledge and operating of Open table system
