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Open nowPosted 2 days ago

Specialist Credit Management

omya110 open roles

Where
Kuala Lumpur
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Your applicationOpen nowSpecialist Credit Managementomya · Kuala Lumpur

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. omya postings stay open a median of 9 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 2 days ago

omya median: 9 days open

The posting

KEY ACCOUNTABILITIES

Service Performance and Issue Resolution

  • Execute daily O2C credit management tasks (credit limit calculation and maintenance, credit assessments, credit limit reviews, prepayment management, order release, blocked order management, and customer account unblocking)
  • Ensure execution meets work instructions, KPIs and service level agreements
  • Handle operational exceptions related to credit limit breaches, overdue payments, and blocked orders
  • Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence
  • Escalate structural issues, risks, and recurring defects to the Head of Credit Management / appropriate channels

Implementation of Changes and Improvements

  • Contribute to continuous improvement of underlying processes in Credit Management
  • Support the implementation of new or updated work instructions, tools, and systems along the process (e.g., SAP, Salesforce) including system testing and change management (e.g., end user training)
  • Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned
  • Collect improvement ideas, contribute to the operational improvement backlog and work with the Head of Credit Management and the process management team on the prioritization
  • Participate in pilot activities, testing, and training related to changes impacting the operational line

Process Accuracy and Reconciliation

  • Ensure credit assessments and credit limit decisions are accurate and in line with company policies and credit risk frameworks
  • Perform reconciliations and resolve variances related to credit and customer accounts
  • Maintain credit management controls and ensure adherence to credit risk policies, financial control requirements, and internal audit standards
  • Ensure accuracy of customer master data and credit-relevant terms
  • Handle sensitive information securely

Stakeholder Management and Communication

  • Coordinate with Sales, Finance, Customer Service, and Billing Management teams to resolve complex issues
  • Provide clear communication on operational status and credit decisions
  • Support internal/external audits and ad-hoc queries

JOB REQUIREMENT

Education

  • University degree in Finance, Accounting, Business Administration, Economics, or related field
  • Relevant vocational education with significant experience may be considered

Experience

  • 3-5 years of experience in a process- or function-related operational role, ideally in Credit Management or O2C operations, preferably in a global shared services organization
  • Experience working with O2C systems (e.g., SAP, Salesforce)
  • Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training)

Knowledge and skills

  • Solid understanding of O2C systems and transaction workflows – SAP S4/HANA experience is an advantage
  • Knowledge of credit risk policies, internal controls and compliance for credit management
  • Strong attention to detail for financial and contractual documents
  • Ability to handle sensitive financial and customer information securely
  • Comfortable coordinating with Sales, Finance, Customer Service, and Billing Management teams

Other requirements

  • Excellent command of both oral and written English
  • Can speak Mandarin language
  • High level of confidentiality when handling sensitive financial and customer information

POSITION SCOPE

Reporting Line(s)

Solid line(s) to: Head of Credit Management

Working Relationships

Internal contacts

Head of Credit Management

Other Specialists and Team Leads within Order-2-Cash and adjacent processes

Process management teams Order-2-Cash

Sales, Billing Management and Finance teams

Group Treasury / OS&S Treasury

Project team (e.g., for any implementation projects)

External contacts

Service providers or external business partners as required for daily operations

External credit rating agencies

End customers

Tax authorities

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