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Open nowPosted 7 days agoWe saw it 83 min after it went up

Contact Center Representative

One Nevada Credit Union

Where
Las Vegas, NV, United States
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Your applicationOpen nowContact Center RepresentativeOne Nevada Credit Union · Las Vegas, NV, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on One Nevada Credit Union's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 7 days ago

The posting

Position Summary The Contact Center Representative delivers exceptional service to members and potential members by handling account inquiries, digital banking support, loan applications, and product recommendations. This role serves as a trusted resource for members, resolving complex account and technology issues while identifying opportunities to promote Credit Union products and services.

Key Responsibilities

  • Provide outstanding service through inbound and outbound calls, email, and chat.
  • Assist members with online banking, mobile app access, password resets, MFA, account unlocks, and other digital banking issues.
  • Troubleshoot debit card, credit card, account-related concerns and research member inquiries.
  • Educate members on digital tools, self-service options, and Credit Union products and services.
  • Open new accounts, update member information, and process non-monetary account transactions.
  • Interview members to identify financial needs and recommend appropriate products and solutions.
  • Process consumer loan, HELOC, and second mortgage applications; communicate loan decisions and funding requirements.
  • Promote and refer products including loans, credit cards, investments, insurance, GAP protection, and other financial services.
  • Support fraud prevention efforts by identifying and escalating suspicious account activity.
  • Maintain accurate records of all member interactions and transactions.

What We're Looking For

A motivated, member-focused professional who enjoys helping others, solving problems, and building relationships while meeting service and sales goals in a fast-paced contact center environment.

Requirements

Qualifications

  • High school diploma or GED required.
  • Minimum six months of contact center, member service, banking, lending, or related financial institution experience preferred.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to troubleshoot mobile app, online banking, and digital account access issues.
  • Comfortable handling a high volume of calls while navigating multiple systems.
  • Sales-minded with the ability to identify member needs and make effective product recommendations.
  • Proficiency with Microsoft Office and computer applications.
  • Ability to obtain and maintain NMLS licensing.
  • Flexible availability, including evenings and weekends.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
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One press. We do the rest.

  1. A CV for this posting

    Written against One Nevada Credit Union's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on One Nevada Credit Union's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    One Nevada Credit Union's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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