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Open nowPosted 53 days ago

Customer Success Manager

OneSignal6 open roles

Pay
$100,000 – $125,000 a year
Where
United States (Remote)
Work mode
Remote
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Your applicationOpen nowCustomer Success ManagerOneSignal · United States (Remote)

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OneSignal's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 53 days ago

The posting

About The Team: OneSignal is seeking a versatile Customer Success role to help manage our US Strategic business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our enterprise business! Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our US partners. The role is focused on retaining/growing an assigned book of customers.

What You’ll Do: Responsible for retaining and growing 20 to 40 Customers Build relationships up and across the organization to achieve success goals Contribute to customer onboarding Lead customer business reviews Write & publish customer feedback internally to support product roadmap Collaborative, team-oriented mindset is a requirement

Skills and experience: 2+ years experience in an account management (customer success) role; ideally with a B2B SaaS product Experience working with Planhat, Intercom, Salesforce, Claude and Slack Understand customer messaging and the user journey is a plus You’re highly collaborative with a deep sense of ownership and accountability You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills Rollup your sleeves, versatile mindset

The New York and California base salary for this full time position is between $100,000 - $125,000 with an expected On Target Earnings (OTE) between $130,000 and $155,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

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