Customer Support

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

OneSpan is looking for a Customer Support to join our team in Tokyo.

Responsibilities

• Provide first level customer support service to customers

• Investigate and understand problems faced by customers

• Troubleshoot and provide problem resolution if available

• Escalate problems to product specialist if necessary

• Provide timely update to customers on the ongoing troubleshooting status

Requirements

• Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent

• Minimum of 2 years working experience in information security software and in a customer support role

• Basic understanding of different mobile technologies, operating systems, cloud computing and others

• Working knowledge in programming languages such as C/C++, Java and REST

• Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage

• Excellent social skills and team player

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