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Open nowFirst seen 41 hours ago

Product Manager

onezerobank/36.00a7 open roles

Where
Tel-Aviv
Work mode
Hybrid
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Your applicationOpen nowProduct Manageronezerobank/36.00a · Tel-Aviv

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Share of postings closed within
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  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 41 hours ago

The posting

At ONE ZERO, we’re building a new kind of banking experience, powered by Ella, our AI private banker and the face of the bank, handling the vast majority of customer interactions.

We’re looking for a Product Manager to lead the evolution of customer service at ONE ZERO, shaping how Ella and our human bankers work together to deliver a better banking experience.

We’re looking for someone AI-native, highly curious, analytical, and hands-on, someone who goes deep into problems, gets things done, and is focused on measurable impact.

Your Day-to-Day

  • Own the customer service experience end-to-end, across both Ella and the bank’s human bankers and service teams.
  • Define how Ella and human bankers should work together, and turn that into product and operational improvements.
  • Work hands-on with AI and LLMs every day: exploring, testing, prototyping, and improving customer interactions.
  • Dive into conversations, service data, and operational metrics to identify root causes, opportunities, and areas with the highest potential impact.
  • Solve problems hands-on - not just define them, and drive initiatives from insight through execution.
  • Define clear success metrics, measure impact and ROI, and use data to continuously prioritize what matters most.
  • Work closely with bankers and service teams, turning frontline insights into scalable improvements.
  • Lead initiatives across Product, Engineering, Data, Operations, and Customer Service.

Requirements

  • 3-5 years of experience in Product Management or another high-ownership, analytical role in a technology company.
  • Strong hands-on experience with AI and LLM tools - Must.
  • Proven ability to drive measurable results and take ownership from problem definition through execution.
  • Strong analytical and problem-solving skills, with the ability to go deep and get to root causes.
  • Ability to define and measure product and business impact, including ROI and operational outcomes.
  • Independent thinker with strong judgment, curiosity, and creativity.
  • Comfortable getting into the details, getting your hands dirty, and solving problems directly when needed.

Advantages

  • Experience with AI-powered customer experiences, conversational AI, or customer service.
  • Experience in fintech, banking, or another regulated environment.
  • Technical orientation and experience prototyping AI-based workflows or solutions.
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