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Open nowPosted 64 days ago

Customer Service Exective

Onsitego28 open roles

Where
Noida
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Your applicationOpen nowCustomer Service ExectiveOnsitego · Noida

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 64 days ago

The posting

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails/Chats.

Responsibilities:

∙ Responsible for managing large volume of calls/emails/chats

∙ Considering business operations,you will be moved to calls/emails.chats for your better exposure and learning.

∙ Identify and assess customers’ needs to achieve satisfaction

∙ Build sustainable relationships and trust with customer accounts through open and interactive communication

∙ Provide accurate, valid and complete information by using the right methods/tools ∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

∙ Take the extra mile to engage customers

∙ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

∙ Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service

∙ Escalate well deserved calls to the Escalations team as per the defined standards and protocol

∙ Follow communication procedures, guidelines and policies

∙ Responsible for delivering performance metrics as per the KPI’s.

Desired candidate profile:

∙ Excellent written and verbal communications skills and having relevant experience in blended process-calls/emails and chats.

∙ Excellent customer service skills, including maintaining focus on the customer issues ∙ BPO/KPO Experience is must

∙ Flexible with the working schedule.

Experience: 1+ years

Qualification: Graduate

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