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Open nowPosted 63 days ago

Qdigi | Area Service Manager

Onsitego28 open roles

Where
Ahmedabad
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Your applicationOpen nowQdigi | Area Service ManagerOnsitego · Ahmedabad

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Share of postings closed within
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  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 63 days ago

The posting

Company Overview:

Digicare Services is the leading after-sales services provider for handheld products like Mobile handsets, Tablets, Cameras and consumer electronics & consumer durables products including Air conditioners, Washing machines, Refrigerators, LED/LCD TVs etcetera.

Our vision is to be a global company that provides world-class customer experience while continuously working towards creating better lives.

Website: www.digicare.com

Roles and Responsibilities:

  • ASP Identification & Onboarding:Identify, evaluate, and onboard new Authorized Service Providers (ASPs) as per regional requirements.
  • ASP Network Management:Effectively manage the ASP network through onboarding, regular training, audits, and timely claim processing.
  • KPI Achievement:Monitor and drive key performance indicators (KPIs) such as TAT (Turnaround Time), CSAT (Customer Satisfaction), FTR (First Time Resolution), etc.
  • Training & Compliance:Conduct training sessions and ensure ASPs adhere to brand processes and standard operating procedures (SOPs).
  • Defective Parts Return:Ensure 100% return of defective or unused parts to Qdigi/OEM warehouses within agreed timelines.
  • Inventory Control & Audits:Conduct monthly audits at each service location, sign off inventory, and report back to the Head Office.
  • Revenue & Collection Initiatives:Drive extended warranty (EW) sales, accessory sales, and Out-of-Warranty (OoW) collections through ASPs.
  • Retail Store Engagement:Make regular visits to brand retail stores, build strong relationships with store teams, and share consolidated reports with Key Account Managers (KAMs).

Desired candidate profile:

  • Strong knowledge of service operations and after-sales processes
  • Excellent communication and stakeholder management skills
  • Analytical mindset with proficiency in data reporting and audits
  • Team leadership and ASP/vendor management experience
  • Proficient in MS Office and service management tools/CRMs

Qualification

  • Bachelor’s degree
  • 10 - 15 years of experience in after-sales service management, preferably in electronics/telecom/consumer durables
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