Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 47 days ago

Sr. Staff People Partner

OpenLoop68 open roles

Where
United States - Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. Staff People PartnerOpenLoop · United States - Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OpenLoop's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market. OpenLoop postings stay open a median of 37 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 47 days ago

OpenLoop median: 37 days open

The posting

ABOUT OPENLOOP

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. We're looking for a Sr. Staff People Partner to support the teams that generate and service OpenLoop's revenue — Commercial, Marketing, Operations, and Patient Support.

This is a business partner role for someone who understands what supporting a revenue organization requires. You'll partner with Sales and Customer Success leaders whose teams carry quotas and earn variable compensation, where performance is visible in a dashboard and turnover is expensive. You'll also support a high-volume Patient Support organization of contact center staff and certified medical assistants, where scheduling, adherence, non-exempt pay practices, and hourly-workforce dynamics drive the people's agenda. Those two populations need different playbooks, and you'll get to run both.

This role reports to the Sr. Director, Talent Management, and will help shape OpenLoop’s evolving People Partner function. With minimal legacy structure to navigate, you will have significant autonomy and runway to define what strategic HR partnership looks like across the company. We are seeking a builder who sees a blank slate as an opportunity to influence our organizational trajectory.

What You'll Do

Business Partnership to Revenue & Operating Leaders

- Serve as the primary People Partner to leaders across Commercial, Marketing, Operations, and Patient Support — close enough to the business to know the pipeline, the ramp, and the pressure each team is under

- Partner on org design and workforce planning for quota-carrying and capacity-driven teams, including span of control, territory and coverage changes, career pathing for sellers and Customer Success, and Patient Support staffing models

- Advise leadership on where the org has gaps — structure, manager capability, missing programs — and bring recommendations, not just observations

- Lead the people side of restructures, role eliminations, and team changes: planning, sequencing, run of show, and follow-through

Performance Management in a High-Visibility Environment

- Coach managers through performance conversations where the metric is unambiguous — missed quota, missed CSAT, adherence, ticket volume — and help them separate a capability problem from a coverage, territory, or ramp problem

- Run and continuously improve performance review and calibration processes, including calibration across teams whose results are heavily influenced by book, territory, and season

- Build performance documentation and PIP practices that hold up when the business wants to move fast on an exit

Variable Compensation & Career Architecture

- Partner with Compensation on job architecture, leveling, and Job Family Architectures (JFAs) across commissioned and non-exempt populations

- Support leaders and employees through variable comp questions — plan mechanics, mid-cycle plan changes, disputed or contested commission — and know when to route to Comp, Finance, or Legal

- Help design career paths that account for how sellers, CS, and contact center staff actually progress

Employee Relations & Investigations

- Own ER matters end to end for the client groups: intake, investigation, documentation, resolution, and closure

- Handle the ER patterns specific to commercial teams — conduct at sales events, conferences, client sites, and travel; complaints involving high performers or client personnel; alcohol-adjacent situations at company-sponsored events; boundary and power-dynamic issues

- Apply consistent, scalable ER documentation and workflows the broader People team can rely on, and know when to escalate to Legal

Data & Insight

- Analyze turnover, ramp, engagement, and headcount data and translate it into recommendations leaders act on — including the metrics that matter most in a revenue org, such as regretted attrition among quota carriers, time to productivity, and Patient Support turnover

- Build the documentation, workflows, and operational infrastructure that let the People function scale

- Other duties as assigned.

Who You Are

- 8+ years of HR experience, including significant time as an People Partner supporting a commercial, sales, or revenue-generating organization

- Deep, practical fluency with variable compensation — you've supported commissioned populations and can hold a credible conversation about plan mechanics, disputes, and how comp shapes behavior

- A trusted advisor on ER and performance management, not a process executor — managers come back to you because your guidance is specific and usable

- Experience supporting or partnering on a restructure or org design change

- Strong generalist foundation: you've touched compliance, People Ops, business partnership, and compensation

- Credible with a CRO or VP of Sales — you can read a forecast or a capacity model well enough to be a partner rather than a service desk

- Direct communicator who can hold their own with senior leaders, say the hard thing, and not go vague when pushed

- Moves fast, prioritizes ruthlessly, closes loops, and asks for help early

- Approaches problems from curiosity rather than judgment

- Analytical and data-driven, using insights to guide decisions and shape people strategy.

- Background at a scaling company where the People function was still being built — hands-on, not layered under a large centralized HR org

- Comfortable with a blank page; builds systems light enough that people actually use them

- Multi-state employment law knowledge across a nationwide workforce

- Passionate about enabling high-performing teams and cultivating a culture of collaboration and innovation.

Preferred Qualifications

- Experience in healthcare, digital health, or health-tech

- Experience supporting a high-volume hourly or contact center workforce, or comparable exposure to non-exempt population management at scale

- HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)

- Proven track record of serving as a trusted HR Business Partner to C-suite executives and senior executive leadership.

OUR BENEFITS

In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans

- Flexible Spending/Health Savings Accounts

- Flexible PTO

- 401(k) + Company Match

- Life Insurance, Pet insurance, and more

OUR COMPANY

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against OpenLoop's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on OpenLoop's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    OpenLoop's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.