The posting
Job Description
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant with Construction & Energy industry expertise. This role is best suited for someone with experience supporting project-based, asset-intensive, field-service-oriented, or operationally complex businesses such as construction services, engineering/construction firms, energy services, renewables, utilities-adjacent services, industrial services, or oilfield services.
This direct-hire position can be home-office based in most major US and Canadian cities and requires modest to moderate travel, as appropriate.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued customers. The Advanced Customer Support (ACS) offering provides an umbrella subscription service that delivers functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team helps customers identify value gaps, prioritize improvements, and execute practical solutions that increase adoption, operational efficiency, and business outcomes.
As part of the ACS team, this role will help Construction & Energy customers optimize NetSuite across finance, project accounting, procurement, inventory, field operations, reporting, integrations, and emerging AI-enabled business process improvements.
Responsibilities Include:
- Participate in the identification and documentation of customer NetSuite value gaps using ACS methodology.
- Work with customers to prioritize and remediate high-impact business process gaps.
- Advise Construction & Energy customers on leading practices across project/job lifecycle, project accounting, WIP, change orders, project billing, procurement, inventory, fixed assets/equipment, and field-service operations.
- Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting, and data improvements.
- Partner with Technical Services teams to design, validate, and unit test automations and integrations.
- Help customers adopt AI-assisted process improvements, including reporting summaries, AP/document capture, project health insights, field-service summaries, and operational exception management.
- Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive-ready documentation.
- Guide customers on responsible AI adoption, including use-case selection, data quality, validation controls, security considerations, and change management.
- Perform quality reviews of deliverables developed by other team members.
- Continue to increase NetSuite product knowledge and pursue relevant certifications.
- Collaborate with ACS teams including TAMs, Technical Services, Support, SuiteProjects, Field Service, Analytics, and other specialized teams.
- Follow essential internal business processes aligned toward customer success.
Required Experience:
- 6+ years of relevant ERP, consulting, operations, finance, or industry domain experience.
- Strong NetSuite ERP experience.
- Experience with Construction, Energy, project-based services, field services, asset-intensive businesses, or operationally complex industries.
- Understanding of project accounting, job costing, WIP, change orders, project billing, procurement, inventory, vendor/subcontractor management, fixed assets, and operational reporting.
- 2+ years of external consulting or customer-facing advisory experience.
- Experience defining requirements for complex customizations, integrations, reports, workflows, or business process improvements.
- Ability to synthesize business requirements into a coherent story, strategic vision, and practical improvement roadmap.
- Strong communication, facilitation, and executive interaction skills.
- Passion for driving customer satisfaction and measurable business value.
Preferred Qualifications:
- Experience with SuiteProjects, Project Management, Advanced Revenue Management, Advanced Procurement, Inventory Management, Fixed Assets, Field Service Management, SuiteAnalytics, Analytics Warehouse, Planning & Budgeting, or EPM.
- Experience with AI-assisted ERP capabilities, AI-enabled reporting, document capture, AP automation, process mining, workflow automation, or operational analytics.
- Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plus.
- Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management.
- Finance, accounting, construction operations, energy services, or project controls background a plus.
- NetSuite ERP Consultant or other relevant product certifications a plus.
- Project and/or team leadership experience.
- Ability to work with teams that include functional, technical, process, organizational change, and customer stakeholders.
Travel Requirement:
Modest to moderate, up to approximately 20%, as appropriate.
Qualifications
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy.
Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum. US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Vacancy Type - Replacement Position
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