The posting
Job Summary
We are looking for a hands-on Motorcycle Service Advisor to join our team. In this role, you will be the main touchpoint for riders - handling customer inquiries, inspecting bikes before and after service, recommending parts or accessories upgrades, and managing job sheets to ensure smooth workshop operations.
Key Responsibilities
- Inspection & Handover: Perform initial pre-service checks on bikes, conduct test rides when necessary to verify issues, and double-check work done before final handover to customers.
- Customer Advisory: Handle inquiries (via WhatsApp or in person), advise riders on maintenance, and recommend suitable parts, accessories, or upgrades.
- Workshop Admin: Create and fill up detailed job sheets, record customer requests, update job statuses, and handle invoicing or counter payments.
Requirements
- Willingness to learn is most important - entry-level candidates and fresh school leavers are welcome!
- Class 2A / 2B riding license (or a passion/comfort with riding motorcycles) to perform test rides and inspections.
- Prior customer service or workshop counter experience is a plus, but not required.
- Clear English communication skills to explain bike issues and service recommendations.
- Basic computer skills for invoicing and managing WhatsApp inquiries.
- Meticulous, detailed, and customer-focused.



