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Open nowPosted 13 days ago

Coordinador(a) de Loyalty

Oro Verde Hotels13 open roles

Where
Guayaquil, Guayas, Ecuador
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Your applicationOpen nowCoordinador(a) de LoyaltyOro Verde Hotels · Guayaquil, Guayas, Ecuador

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 13 days ago

The posting

Descripción del puesto

En Oro Verde Hotels buscamos incorporar a nuestro equipo a una persona con capacidad de análisis, orientación al cliente y habilidades de coordinación, que contribuya al desarrollo y fortalecimiento de nuestros programas de fidelización.

Coordinador(a) de Loyalty

Será responsable de gestionar y dar seguimiento a los programas de fidelización de la cadena (Rewards y Pasaporte), coordinando acciones para incrementar la captación, activación y recurrencia de usuarios, optimizar su operación y contribuir al control presupuestario, fortaleciendo la relación con los clientes y la rentabilidad de la marca.

Responsabilidades principales

  • Coordinar la operación de los programas de Loyalty, incluyendo registros, beneficios, certificados, canjes y redenciones.
  • Ejecutar campañas e iniciativas para impulsar la captación, activación y fidelización de usuarios.
  • Monitorear indicadores de desempeño y elaborar reportes sobre usuarios, campañas, resultados y oportunidades de mejora.
  • Dar seguimiento al presupuesto asignado y apoyar en el control de gastos del área.
  • Coordinar convenios, alianzas comerciales y beneficios para los socios de los programas.
  • Trabajar con las diferentes propiedades y áreas involucradas para asegurar la correcta implementación de los programas.
  • Brindar soporte y capacitación al personal de los hoteles, así como dar seguimiento a las consultas y requerimientos relacionados con Loyalty.

Requisitos

  • Título universitario en Marketing, Administración de Empresas, Hotelería y Turismo o carreras afines.
  • Experiencia de 2 a 3 años en marketing, CRM, fidelización de clientes, experiencia del cliente o áreas comerciales.
  • Conocimientos en gestión de campañas, bases de clientes, programas de fidelización e indicadores de gestión.
  • Manejo de Excel y herramientas de CRM.
  • Capacidad de organización, análisis, coordinación y orientación al cliente.
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