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Open nowPosted 6 days ago

Field Service Engineer North West Regions

OSI Systems187 open roles

Where
Stoke-on-Trent, United Kingdom
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Your applicationOpen nowField Service Engineer North West RegionsOSI Systems · Stoke-on-Trent, United Kingdom

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. OSI Systems postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 6 days ago

OSI Systems median: 1 days open

The posting

Overview

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military operations, high-security facilities, and checkpoints. Our mission is to support the fight against terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning system configurations that utilise low-, medium-, and high-energy X-ray technologies—individually or in combination—to meet the specific security needs of our customers.

Role Overview

We are seeking a dedicated and technically skilled Field Service Engineer to join our team. In this role, you will be responsible for the installation, maintenance, repair, and support of Rapiscan's industry-leading security screening systems.

Working across our full product portfolio, including X-ray, CT, Checkpoint, and Trace Detection systems, you will ensure equipment operates at peak performance while delivering exceptional customer service.

This position primarily covers the North West, North East, and Midlands regions, supporting a diverse customer base including airports, government facilities, prisons, critical infrastructure sites, transportation hubs, and commercial environments. You will play a key role in maintaining the safety and security of these vital locations through the effective servicing and support of advanced security screening equipment.

Responsibilities

  • Install, commission, maintain, and repair Rapiscan security screening systems, including X-ray, CT, Checkpoint, and Trace Detection technologies.
  • Respond to service call-outs and provide onsite support across customer locations in the North West, North East, and Midlands.
  • Deliver remote technical support to customers and distributor engineers, ensuring timely issue resolution.
  • Work closely with Project Managers, Engineering, Logistics, and Quality teams to support installations, upgrades, and continuous improvement initiatives.
  • Complete service documentation, maintenance records, and non-conformance reports accurately and on time.
  • Support customer demonstrations and provide technical feedback to Product Management and Engineering teams.

Qualifications

  • Qualified in Electrical, Electronic, Mechanical Engineering, or a related discipline, or equivalent field service experience.
  • Proven experience servicing and supporting complex electrical and mechanical systems in a customer-facing environment.
  • Strong fault-finding and diagnostic skills with the ability to resolve technical issues independently.
  • Experience with X-ray, CT, security screening, medical imaging, or similar high-tech equipment is highly desirable.
  • Knowledge of PLCs, electronics, hydraulics, high-voltage systems, or industrial engineering equipment would be advantageous.
  • Self-motivated, flexible, and able to work effectively under pressure in a fast-paced environment.
  • Willingness to travel extensively the north west, north east and midlands
  • Eligible to obtain airport security clearance and SC Clearance.
  • Full UK driving licence required.
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