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Open nowPosted 528 days ago

Client Relations Specialist

Outcess48 open roles

Where
Lagos, Nigeria
Work mode
On site
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Your applicationOpen nowClient Relations SpecialistOutcess · Lagos, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Outcess's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 528 days ago

The posting

Job Overview:

We are seeking a Client Relations Specialist to join our remote team and play a vital role in fostering and maintaining strong client relationships to ensure satisfaction and long-term engagement. This position involves handling client inquiries, resolving issues, and providing exceptional support to enhance the overall customer experience.

Key Responsibilities:

  • Serve as the primary point of contact for clients, addressing inquiries and providing solutions.
  • Build and maintain strong relationships with clients to ensure satisfaction and retention.
  • Developing relationships with potential new clients.
  • Proactively engage with clients to understand their needs and recommend suitable products or services.
  • Handle and resolve client complaints or concerns in a timely and professional manner.
  • Monitor client accounts, track service usage, and provide necessary updates.
  • Maintain detailed records of client interactions, issues, and resolutions using CRM software.
  • Analyze client feedback and suggest improvements to enhance service quality.
  • Stay up to date with industry trends, company offerings, and competitor activities to provide valuable insight to clients.
  • Seeking new opportunities with existing business relationships as well as new relationships.
  • Working closely with customers and vendors.
  • Previous experience in client relations, customer service, account management, or sales.
  • Familiarity with CRM systems and customer service software.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport and trust.
  • Ability to multitask and manage multiple clients' accounts.
  • Professionalism and a customer-first mindset.
  • Proficiency in Microsoft office suite and CRM software.
  • Ability to work independently and collaborate with internal teams.

Job Category

Customer Service

Skill Sets Required / Preferred:

  • Previous experience in client relations, customer service, account management, or sales.
  • Familiarity with CRM systems and customer service software
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport and trust.
  • Ability to multitask and manage multiple clients' accounts.
  • Professionalism and a customer-first mindset.
  • Proficiency in Microsoft office suite and CRM software
  • Ability to work independently and collaborate with internal teams.
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Outcess's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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