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Open nowFirst seen 36 hours ago

Customer Engagement Representative

Outsourcey Global1,275 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Engagement RepresentativeOutsourcey Global · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Outsourcey Global's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 36 hours ago

The posting

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

  • Customer Service Expertise: Minimum of 2.55 years of experience in customer-facing roles, preferably in the cleaning, hospitality, or home services industries, demonstrating excellent phone and email communication skills.
  • Sales Proficiency: Proven ability to engage leads, nurture client relationships, and achieve sales goals effectively.
  • Industry Knowledge: Familiarity with the cleaning industry or similar service-oriented industries, including understanding customer needs and expectations for these services.
  • Technical Skills: Hands-on experience with Booking Koala or similar scheduling platforms and proficiency in using online customer management tools.
  • Communication Skills: Fluent English, both written and spoken, with the ability to draft clear and engaging messages.
  • Detail Orientation in Service Delivery: High level of accuracy in scheduling and coordinating cleaning services, ensuring customer satisfaction through attention to detail and timely communication.
  • Video Editing Support (Preferred - Not Required): Ability to assist with creating visually engaging video content, including basic editing and formatting, to enhance brand visibility and support marketing initiatives across social media platforms.

Core responsibilities:

  • Customer Service Excellence: Respond promptly to inbound inquiries via phone and email, ensuring a positive experience for potential and existing clients.
  • Lead Generation and Outreach: Monitor Facebook groups and other online forums for opportunities to connect with potential clients seeking cleaning services.
  • Sales Conversion: Engage warm leads, provide detailed service information, and close sales effectively to meet or exceed targets.
  • Scheduling and Coordination: Use Booking Koala to schedule cleaning services, communicate with the team, and manage updates for customers.
  • Profile Management: Maintain and update online profiles on various platforms to reflect current service offerings and promote brand visibility.
  • Customer Support Administration: Handle follow-up communication, resolve client concerns, and ensure seamless service delivery through professional correspondence.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Outsourcey Global's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Outsourcey Global's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Outsourcey Global's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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