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Open nowFirst seen 37 hours ago

IT Support (Level 1)

Outsourcey Global1,275 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowIT Support (Level 1)Outsourcey Global · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Outsourcey Global's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 37 hours ago

The posting

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years Proven Experience In IT support experience, with at least 1 year in a Level 2 role Experience supporting dental offices and dental practice management software (preferred) Strong troubleshooting skills in Windows OS, Microsoft 365, networking, and peripheral devices

Core responsibilities:

Provide Tier 2 IT support to dental clients, including escalated issues from Level 1 Troubleshoot and resolve advanced technical problems related to dental software (e.g., Dentrix, Open Dental, Eaglesoft), computer hardware, network connectivity, and cameras Respond to support tickets via email, phone, and chat with timely and professional communication Perform root cause analysis on recurring issues and document resolutions in the ticketing system Work closely with Tier 1 support staff to mentor, assist with complex cases, and ensure smooth ticket handoff Configure and maintain workstations, printers, servers, and networking equipment for dental office environments Handle occasional inbound client calls and ensure high customer satisfaction Maintain effective communication with teammates and other departments to coordinate resolution efforts Ensure all documentation is accurate, updated, and follows internal SOPs Stay current with industry trends, tools, and best practices related to dental IT environments

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Outsourcey Global's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Outsourcey Global's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Outsourcey Global's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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