The posting
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Key Skills and Capabilities: Position Description
● Proven Sales Success: Minimum of 3 years of experience in a high-performing inbound or outbound call center sales role, consistently exceeding targets. ● Exceptional English Communication: Native-level fluency in English (written and verbal) with impeccable pronunciation, grammar, and vocabulary. ● Electronics Industry Knowledge: Demonstrable understanding of the electronics industry, with a preference for experience related to air conditioning, heat pumps, solar, or other energy-efficient products.
Rapport Building Expertise:
Proven ability to quickly establish rapport and build trust with customers over the phone.
Sales Cycle Mastery: Deep understanding of the sales process and a track record of successfully guiding customers through each stage. ● Highly Motivated and Results-Oriented: A strong desire to achieve ambitious sales goals and earn a high income. ● Self Generation of leads: ability to operate within guidelines to search and create referrals and make outbound cold calls to increase sales numbers ● Tech-Savvy: Proficient in using CRM systems, Google sheets and workspace tools, and other relevant software.
Qualifications and Typical Experience:
● Experience within similar role (ideal) ● Experience working directly with external stakeholders (desirable, not necessary) ● Certificate 3 in Customer Service or electronics and engineering (desirable, not necessary) ● Experience with generating your own leads ● Understanding of green products or have worked in the electronics industry with air conditioners, refrigerators, freezers, cold rooms, solar or heat pumps
Core responsibilities:
Depending on the requirements each day, you may be required to work on different tasks and functions.
Inbound Sales Excellence:
● Handle a very manageable volume of inbound sales calls from potential customers across the Victorian energy market in Australia ● Masterfully manage the entire sales cycle, from initial contact and needs assessment to closing the sale and processing orders. ● Consistently exceed sales targets and contribute to the team's overall success. ● Maintain a deep understanding of our product line, including features, benefits, and pricing, with a particular focus on air conditioners (top seller), heat pumps, and solar solutions. ● Understand and be able to explain different government grants and rebates that may be relevant to the customer Position Description ● Ability to research and create your own leads and get sales
Exceptional Communication and Rapport Building:
● Exhibit flawless English communication skills (both written and verbal) with a clear, articulate, and engaging phone presence. ● Build instant rapport with customers, creating a positive and trusting relationship from the first interaction. ● Employ active listening skills to understand customer needs and tailor solutions accordingly. ● Effectively communicate the value proposition of our products, highlighting energy efficiency, cost savings, and environmental benefits. Product Knowledge and Industry Expertise:
● Develop and maintain a strong understanding of the electronics industry, particularly in the areas of air conditioning, heat pumps, refrigerators, freezers, cold rooms and solar technology. ● Demonstrate knowledge of power-saving electronics and their role in reducing carbon emissions, appealing to environmentally conscious customers. ● Stay up-to-date on industry trends, competitor offerings, and emerging technologies.
Sales Process Mastery:
● Utilize our systems to manage leads, track customer interactions, and maintain accurate records. ● Follow established sales processes and procedures to ensure consistency and efficiency. ● Proactively identify opportunities to upsell and cross-sell related products and services.
Compliance:
● Complete a mandatory police check as part of the pre-employment screening process. ● Adhere to all company policies and procedures, including those related to data security and customer privacy.
Core Competencies:
Systems Processes & Policy ● Ensure all policies & procedures are adhered to, including compliance obligations. ● Contribute to improvements in function / team
Client & Stakeholders ● Maintain effective working relationships with Leadership, We Green Representatives & Peers
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
