The posting
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Job Requirements:
- Proven Sales Leadership: Minimum of 3 years of experience in leading and managing a high-performing sales team in a contact center environment or otherwise.
- Sales Performance Management: Demonstrated ability to drive sales performance, analyze data, and implement effective sales strategies.
- Training and Coaching Expertise: Proven ability to train, coach, and develop sales team members.
- Lead Generation and Compliance: Experience in generating outbound calling lists and ensuring compliance with relevant regulations.
- Excellent Communication Skills: Exceptional written and verbal communication skills, with the ability to build rapport and influence others.
- Analytical and Reporting Skills: Strong analytical skills and experience in generating sales reports and performance analysis.
- Motivation and Team Building: Ability to motivate and inspire teams to achieve ambitious goals.
- Productivity Management: Expertise in managing team productivity and optimizing workflow.
- Tech-Savvy: Proficient in using CRM systems, Google sheets and workspace tools, and other relevant software.
- Experience within a similar Sales Team Leader/Manager role (essential).
- Experience with electronic products and B2B is desirable with experience in solar, refrigerators, freezers, chillers, cold rooms Air conditioners and Heat pumps.
- Experience working directly with external stakeholders (desirable).
- Experience with generating your own leads and managing outbound calling campaigns.
- Understanding of green products or have worked in the electronics industry with air conditioners, refrigerators, freezers, cold rooms, solar or heat pumps (desirable).
- Tertiary qualifications in Business, Sales, or a related field (desirable).
Core responsibilities:
- Team Leadership and Management: Manage, mentor, and motivate a team of Inbound/Outbound Sales Executives to achieve and exceed individual and team sales targets.
- Conduct regular coaching sessions, performance reviews, and training to enhance sales skills and product knowledge.
- Monitor team performance metrics (e.g., conversion rates, average deal size, call handling time) and implement strategies for improvement.
- Foster a positive, collaborative, and high-performing team culture. Manage team scheduling, ensuring adequate coverage and efficient workflow.
- Act as a point of escalation for complex customer issues and provide effective solutions.
- Sales Performance and Analysis: Develop and implement sales strategies and initiatives to drive revenue growth.
- Analyze sales data and generate reports to identify trends, opportunities, and areas for improvement.
- Forecast sales performance and provide accurate projections to management.
- Track Key Performance Indicators (KPIs) and provide regular performance updates to Head Office.
- Expertly manage team productivity and ensure efficient use of resources.
- Training and Development: Conduct ongoing training sessions on product knowledge, sales techniques, and customer service skills.
- Develop and deliver training materials and resources to support team development.
- Identify individual training needs and provide personalized coaching and support.
- Communication and Collaboration: Act as a conduit between the sales team and Head Office, ensuring clear communication and alignment on goals and objectives.
- Communicate effectively with other departments (e.g., marketing, operations) to ensure seamless customer experience.
- Possess incredible communication skills, both written and verbal, to effectively interact with team members, customers, and stakeholders.
- Lead Generation and Compliance: Generate outbound calling lists through research, ensuring compliance with all relevant regulations (e.g., Do Not Call Registry, privacy laws).
- "Wash" and cleanse data to maintain list accuracy and compliance.
- Ensure the team adheres to all company policies and procedures, including those related to data security and customer privacy.
- Provide leadership & support for direct reports, appraise their performance.
- Ensure team & individual Key Performance Indicators (KPIs) are met.
- Role model & hold others accountable for demonstrating our values & behaviors.
- Drive improvements in function / team. Drive & implement innovation & improvement in function/team.
- Systems Processes & Policy: Ensure all policies & procedures are adhered to, including compliance obligations.
- Ensure key function policies are in place & are current.
- Provide governance & support for all operational manuals, quality frameworks, collateral, process guides etc.
- Client & Stakeholders: Establish & maintain effective working relationships with managers, peers, employees & key stakeholders both internal and external.
- Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors & leadership team.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
