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Open nowFirst seen 3 days ago

Team Leader

Outsourcey Global1,275 open roles

Where
Remote
Work mode
Remote
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From $25 per CV, paid once. No subscription.

Your applicationOpen nowTeam LeaderOutsourcey Global · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Outsourcey Global's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

  • Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
  • Strong leadership, mentoring, and team management skills. Excellent verbal and written communication abilities.
  • Proficiency in handling escalated customer issues with empathy and efficiency.
  • Ability to identify upselling opportunities and coach the team to achieve sales targets.
  • Strong organisational skills with the ability to multitask and prioritise effectively.
  • Proficiency with CRM systems, email tools, chat platforms, and performance tracking tools.

Core Responsibilities:

  • Team Leadership: Supervise, mentor, and motivate the customer support team to achieve performance goals and maintain high service standards.
  • Conduct regular performance reviews, provide feedback, and identify development opportunities for team members.
  • Manage team schedules to ensure adequate coverage across phone, email, and chat channels.
  • Act as the first point of escalation for complex customer issues, resolving them effectively or escalating further as necessary.
  • Facilitate training sessions to enhance team skills and knowledge of company services and processes.
  • Customer Support: Handle incoming customer inquiries via phone, email, and live chat with professionalism and accuracy.
  • Provide detailed information about our services, troubleshoot issues, and resolve complaints efficiently.
  • Identify opportunities to upsell additional services and guide the team to do the same.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with internal teams to resolve escalated or recurring issues and contribute to process improvements.
  • Operational Oversight: Monitor team performance metrics and prepare regular reports for management.
  • Identify areas for improvement in team workflows and suggest actionable solutions.
  • Ensure the team adheres to company policies, procedures, and service-level agreements (SLAs).
  • Lead by example in maintaining high standards of customer satisfaction and professionalism.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Outsourcey Global's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Outsourcey Global's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Outsourcey Global's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

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