The posting
Position Title: Evening Theaters Host Department: Admissions & Guest Services Reports to: Guest Services Supervisor Pay Class: Part-time Regular FLSA Status: Hourly, Non-Exempt The Pacific Science Center is looking for an Evening Theaters Host who can work after 5pm and is interested in working 4 to 6 hour shifts that change seasonally from 8 to 16 hrs/week. Position Summary The Evening Theaters Host is responsible for providing excellent customer service to Pacific Science Center visitors and customers in our theater spaces. They ensure guests are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center’s mission and values. They seek opportunities to enhance the guest experience by performing usher duties in our PACCAR and Boeing IMAX Theaters and Laser Dome, accurately handling box office ticketing (evening only) and concessions sales transactions, and sharing information about onsite operations, programs and membership opportunities. Essential Duties & Responsibilities
Customer Service: Provide an excellent guest experience by:
Warmly greeting guests at our theater box office, in our concessions areas, and in our theater locations.
Facilitate entry and exit from our theater locations, including validating tickets upon entry.
Responding to guest inquiries in a manner consistent with Pacific Science Center’s mission and values
Processing transactions in a quick, efficient, and helpful manner
Proactively responding to individual needs with a positive attitude
Being knowledgeable about our Membership program
Provide film or show recommendations according to group size, ages, interests, and time
Sales Transactions: Conduct IMAX and Laser ticket and concession sales in accordance with Science Center procedures
Operational Support: Contribute to overall operational functions by:
Lending support and assistance to projectionists, laserists, supervisors and managers, informing them of security, first aid, lost person, and lost item situations.
Promptly informing other departments, such as Maintenance, Exhibits, and Custodial, of malfunctions, damage, or mess.
Assisting in theater maintenance, quality control, and preparing spaces for guests between shows, including end-of-day cleaning and occasionally moving heavy items.
Financial Integrity:
Provides for the accurate tracking of PSC assets by properly receiving, storing, rotating and inventorying stock.
Contribute to the maintenance of valuable PSC assets by guarding against theft of property, performing routine maintenance and cleaning of property, and promptly reporting any malfunctions.
Regulatory compliance
Assure PSC is promoting hygiene and disease prevention by applying measures designed to protect public health while providing concessions sanitation and maintaining the cleanliness of the concessions sales area.
Other duties as assigned.
Position Requirements
Knowledge of best practices and principles of guest service industry, including creating positive impressions and interactions, conflict resolution, and promoting safety.
Demonstrated understanding of effective daily operations in a public venue; including Point of Sale (POS) systems
Familiarity with content of theaters, concessions, and Pacific Science Center operations
Awareness of safety, security, and emergency responses
Basic computer skills and familiarity with the Microsoft Office Suite
Skilled customer service provider
Speed and accuracy while handling money
Written and oral communications are clear and effective with all audiences.
Attention to detail and ability to multi-task
Adaptable to changing situations; responsive to time sensitive problem solving
Ability to exercise sound judgment and flexibility should difficult situations arise
Remains positive and uplifting throughout interactions with both staff and guests
Serve the public in a friendly and courteous manner
Dependability and punctuality
Ability to relate well to diverse staff and customers
Properly utilize problem solving skills and appropriate resources while engaging with customer needs and escalating guest issues
Qualifications Required
Must have availability 2 out of the 3 evenings Friday/Saturday/Sunday, with a preference for all 3 evenings
Must be able to work a flexible schedule including weekends, evenings and holidays.
Previous cash-handling experience
Food Handler’s permit (must obtain within 14 days of employment)
MAST card (must obtain within 14 days of employment)
Must be 21+ years of age
Preferred
High school diploma or equivalent experience
Previous usher or theaters experience
Previous food handling experience
Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Suggested Language
Location: The nature of this work requires that it must be performed on-site, with activities occurring inside buildings, inside an office, outdoors, and the Science Center environment
Mobility: This role involves frequent movement in locations such as climbing stairs, bending down, lifting, and reaching above your head while completing the position tasks
Stationary Tasks: Must be able to remain standing for long periods of time on the science center floor during the duration of your shift, while maintaining quality interaction with guests
Equipment Handling: The role could include pushing or pulling equipment such as dollies and carts, and must have the manual dexterity to grab, pick up, and utilize objects tools, or controls.
Lifting: Frequent movement of objects requiring exertion of up to 50 pounds of force
Sensory: The noise level varies from low to high
Communication: The person in this position must be able to communicate in-person, on the phone, and responding to radio calls
This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.
