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Open nowPosted 644 days ago

Salesforce Support Analyst

Pantheon42 open roles

Where
Parana, Curitiba, BR, Remote
Work mode
Remote
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Your applicationOpen nowSalesforce Support AnalystPantheon · Parana, Curitiba, BR, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pantheon's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 644 days ago

The posting

O Analista de Suporte Salesforce faz parte da equipe de Vendas e Marketing que oferece suporte e desenvolve aplicativos para clientes internos. • O analista solucionará problemas e trabalhará com usuários finais para garantir que o Salesforce atenda às suas necessidades. Esta posição é responsável pelo gerenciamento, suporte e administração do ambiente Salesforce (nuvens de Vendas, Marketing e Comunidade) para implementar novos requisitos de negócios, ao mesmo tempo em que auxilia em novos projetos e iniciativas.

• Responsabilidades: • Trabalhar com clientes internos para reunir requisitos e implementar alterações de configuração, dar suporte ao desenvolvimento de codificação e testes. • Trabalhar em backlog priorizado de solicitações de usuários • Seguir as diretrizes de Gerenciamento de Mudanças. • Manter-se atualizado sobre lançamentos, recursos e práticas recomendadas do Salesforce. • Fazer recomendações à Gerência e Consultores de Negócios sobre a melhor opção a ser implementada conforme apropriado. • Dar suporte a Projetos e Novas Iniciativas do Salesforce. • Seguir e entender Metodologias Ágeis (Kanban, Scrum,…). • Melhoria contínua mantendo o conhecimento e o treinamento atualizados.

• Habilidades primárias necessárias: • Conhecimento profundo em administração do Salesforce • Objetos e campos • Segurança e compartilhamento (perfis e conjuntos de permissões, regras de compartilhamento...) • Ferramentas de automação (fluxos de trabalho, processos de aprovação, construtor de processos, fluxos...) • Código Apex • Mais de 2 anos de experiência no Salesforce • Capacidade de produzir bons documentos de design para fornecer soluções sólidas. • Capacidade de aprender rapidamente processos técnicos e funcionais. • Boa tomada de decisão e julgamento de negócios com foco no cliente. • Excelentes habilidades interpessoais e competências de trabalho em equipe • Excelentes habilidades de resolução de problemas/análise. • Fluência em inglês

• Habilidades técnicas desejadas: • Ferramentas de gerenciamento de versão do Salesforce (ant, conjuntos de alterações, Salesforce DX, Flosum) • Conhecimento das linguagens C# e Java • Ferramentas de CI/CD: Jenkins/Groovy/Azure DevOps

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