Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 6 days ago

Service Delivery Manager

Papaya Global47 open roles

Where
Bangalore, India
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Delivery ManagerPapaya Global · Bangalore, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Papaya Global's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Papaya Global postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 6 days ago

Papaya Global median: 6 days open

The posting

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries."

The Service Delivery Team will work to support our Global Customer Success and Account Management teams. The Customer Success team is responsible for building relationships and helping clients increase their workforce management through consultation, education, and support.

Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics.

Key Responsibilities

  • Maintain a high level of product proficiency. Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions.
  • Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
  • Complete individual client requests independently, using your judgement and problem-solving skills
  • Work closely with Account Managers and Customer Success Managers to ensure appropriate follow-up of identified customer needs.
  • Serve as a point of contact between internal and external stakeholders on all inquiries
  • Support the onboarding of employees with ICP by way of ensuring all required documents are received uploaded and sent to appropriate contact while maintaining excellent levels of GDPR
  • Support the Account Manager and CSMs with creating cases in SF and managing each case in collaboration with Account Manager/CSM until case is closed
  • Offer improvement on all ongoing processes
  • Adhere to all internal SLA's and ensure they are met.

Requirements

  • 5+ years previous experience in customer service or customer success
  • Exceptional communication and presentation skills
  • Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • “Customer-First” attitude and approach to all your day to day interactions with your customers
  • Ability to effectively prioritize tasks and manage time, even under high- pressure situations
  • Proven hands-on experience applying AI tools in service delivery operations beyond basic usage, including workflow optimization, case tracking, data validation, and driving efficiency and accuracy across service processes.
  • Fluency & excellent communication skills in English. Additional languages an advantage
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Papaya Global's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Papaya Global's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Papaya Global's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.