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Open nowPosted 2 days ago

Technical Support Agent (Bilingual French/English)

par technology33 open roles

Pay
$19 – $21 an hour
Where
Remote United States
Work mode
Remote
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Your applicationOpen nowTechnical Support Agent (Bilingual French/English)par technology · Remote United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on par technology's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. par technology postings stay open a median of 4 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 2 days ago

par technology median: 4 days open

The posting

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com http://partech.com or connect with us on LinkedIn https://www.linkedin.com/company/partechnology/, X (formerly Twitter) https://twitter.com/par_tech, Facebook https://www.facebook.com/parpointofsale/, and Instagram https://www.instagram.com/partechnology/.

Candidates who apply for this role must be Bilingual French/English speaking to be considered for the role.

Position Description:

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Position Location:

Remote (U.S.-based)

Reports To:

Technical Support Manager

What We’re Looking For:

Requirements:

- 1+ year of Customer Service experience (Helpdesk experience preferred)

- Background in restaurant or call center environments

- Strong problem-solving and communication skills

- Solid typing skills and working knowledge of Windows OS

- Reliable broadband/fiber internet and access to a backup work location

- Networking experience a plus

- AAS in electronics tech or computer science a plus

- A+ or Microsoft certifications a plus

Additional skills:

- Passion for helping others and resolving technical issues

- Ability to multitask and prioritize in a fast-paced environment

- Strong team collaboration and customer relationship building skills

- Ability to work weekends, holidays, and overtime as needed

Unleash your potential: What you will be doing and owning:

- Provide first-level support for POS hardware/software and PAR products

- Resolve operational and technical issues quickly and efficiently

- Log and manage incidents using our service management tools

- Follow escalation workflows and contribute to our knowledge base

- Deliver exceptional service that fosters total customer satisfaction

- Complete administrative support tasks related to customer service

- Analyze issues and apply sound judgment to determine resolutions

- Collaborate with internal teams and third-party engineers as needed

Interview Process:

- Interview #1: Video Screen with Talent Acquisition Team (via MS Teams)

- Interview #2: Video interview with the Team (via MS Teams)

- Interview #3: Bilingual French speaking screen (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. [email protected] you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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