The posting
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
About the Job Opportunity
The Head of Category Management & Supplier Partnerships architects and scales our category management methodology and supplier strategy across PartsSource Parts and Service businesses. You are a strategic, execution-minded leader who can build the program, personally do the work in its earliest phase, and advance it into a durable, data-driven capability that materially improves how we source, merchandise, and manage our supplier network.
The function is organized around two pillars: a Supplier Network pillar that owns category strategy, supplier relationships, and deal execution; and a Performance Management pillar that operates as a shared service, providing the common methodology, scorecards, and analytics that hold supplier performance to our Service, Selection, and Value (SSV) commitments. You own the end-to-end outcome across both, building and leading a team of category managers, sourcing leads, and performance analysts as the function matures.
In this role, you differentiate our supply chain on Service, Selection, and Value; translate that differentiation into measurable client and financial outcomes; and build the operating system and methodology that lets category management scale beyond any one person.
What You'll Do
Strategic Leadership & Category Architecture
Develop a strategic coverage framework that optimizes modality and geographic coverage, response times, quality, and cost-effectiveness across Parts and Service offerings. Build the playbook to create and reinforce differentiated supply chain capabilities for customers and drive growth.
Set multi-quarter category strategies to improve Service, Selection, and Value across assigned categories. Develop cost models for each modality and drive multi-quarter COGS roadmaps aligned with margin targets.
Create a system of record that links vendor attributes, category coverage, and transactional data for performance reporting and analytics.
Parts Category & Assortment Management
Define and execute category strategies including SKU rationalization, product positioning, and growth initiatives. Map the manufacturer and supplier landscape for each category; expand product selection based on customer demand and market gaps.
Develop compatible and exclusive parts strategies to complement OEM availability and drive private-label penetration. Lead cross-functional merchandising initiatives with Catalog, UX, and Product teams to optimize product detail, content, bundling, and cross-sell opportunities.
Leverage site analytics and GMV/margin data to refine strategies and continuously improve marketplace performance.
Supplier & Partnership Management
Identify and recruit strategic suppliers to close product gaps and expand coverage across Parts and Service. Manage direct relationships with PartsSource top suppliers and OEM partners; conduct executive relationship and account management.
Own strategic deal design and negotiations, including contracting, vendor network activation, and configuration. Lead Supplier Relationship Management (SRM) strategy with recommendations on evidence-based merchandising and performance standards.
Support vendor onboarding and enablement for both parts fulfillment and service delivery. Own governance activities including quarterly business reviews, executive escalations, and roadmap alignment.
Service Strategy & Delivery
Partner with Parts & Service Operations to define delivery plans, coverage standards, and vendor requirements. Build the service supply network through vendor recruitment and deployment aligned with geographic and modality needs.
Develop service quality and performance standards to ensure reliable delivery, quality outcomes, and digital workflow integration. Own claims review and service escalation mitigation strategies to optimize customer experience and operational efficiency.
Team Leadership & Organizational Development
Hire, coach, and develop a high-performing team of Category Managers, each with clear P&L responsibility in assigned categories. Establish accountability and KPIs aligned to business outcomes including revenue, margin, service levels, and customer satisfaction.
Coordinate with Marketing, Sales, and Demand Marketing to develop go-to-market plans and featured offerings. Serve as the category voice in product roadmap prioritization and supplier contract discussions.
Lead cross-functional collaboration with Sales, Operations, Catalog, Supplier Performance, and Product teams to deliver measurable business impact.
What You'll Bring
Your Background
15+ years of experience in eCommerce merchandising, category management, supplier management, or product strategy, ideally in B2B or marketplace environments.
10+ years of direct sourcing and/or category leadership in global environments.
8+ years of team leadership experience, including performance management and cross-functional collaboration.
Strong analytical mindset with ability to balance customer needs, margin targets, and operational complexity.
Proven track record of launching and scaling new product initiatives and optimizing marketplace performance.
Technical proficiency with eCommerce systems including Product Information Management (PIM), Enterprise Resource Planning (ERP), and eCommerce analytics tools (PowerBI, similar platforms).
Excellent communication and influencing skills; able to lead through ambiguity and across departments.
Data-driven mindset with passion for customer-focused problem solving and marketplace growth.
Bachelor's degree required.
Preferred
Healthcare, industrial, or complex regulated categories experience.
B2B eCommerce, supplier behavior, and marketplace economics experience.
Experience building scalable processes and simplifying complexity across teams.
Who We Want to Meet
Act Like an Owner
You own the supply chain differentiation end to end. You're equally comfortable personally executing the work and building the operating model that lets your team scale it. You measure yourself by outcomes: customer satisfaction, margin impact, and growth.
Ownership & Commitment, Results Driven, Accountability & Execution
Serve with Purpose
You understand that supply chain excellence is what allows healthcare providers to operate reliably and focus on patient care. You're passionate about how category management and supplier partnerships drive customer success. You bring rigor and customer obsession to every decision.
Customer Focus, Clear & Critical Thinking, Relationship Management
Adapt to Thrive
You move comfortably between big-picture strategy and tactical execution. You simplify complexity, balance competing interests, and build sustainable processes. You're comfortable with ambiguity and can influence stakeholders across sales, operations, product, and procurement.
Learning Agility, Composure Under Pressure, Strategic Thinking
Collaborate to Win
You lead a team with development and growth as core to your leadership. You coordinate across functions, align on goals, and build trust through transparency and delivery. You're a multiplier—your team gets better because of you.
Team Orientation, Influence & Persuasion, Alignment & Cohesion
Challenge the Status Quo
You see inefficiencies and you fix them. You ask why a supplier relationship isn't delivering and challenge both yourself and your partners to improve. You bring data-driven insights to product roadmap decisions and use supplier feedback to strengthen the platform.
Curiosity & Problem Solving, Continuous Improvement, Innovation
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
EEO
PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Legal authorization to work in the U.S. is required.
