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Open nowPosted 23 hours ago

Office Manager - Chandler Location

Pathways for Life13 open roles

Where
Chandler
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Your applicationOpen nowOffice Manager - Chandler LocationPathways for Life · Chandler

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pathways for Life's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Pathways for Life postings stay open a median of 42 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 23 hours ago

Pathways for Life median: 42 days open

The posting

Office Manager — Chandler

Position Summary

The Office Manager leads day-to-day office operations, compliance tracking, payroll preparation, and administrative functions for the Chandler location of Pathways for Life. This role supports a workforce of 200+ primarily in-home caregivers, ensuring employees are accurately paid, properly onboarded and credentialed, and supported by current, audit-ready records.

The Office Manager supervises the Chandler HCBS administrative team, including the HCBS Administrative & Member Coordinator, and serves as a primary resource for families, caregivers, external partners, and leadership.

Key Responsibilities

Compliance & Credentialing

· Oversee location-level compliance with applicable DDD/HCBS requirements and company policies.

· Coordinate employee onboarding and verify completion of required documentation, background checks, certifications, and training.

· Maintain and track staff certifications, renewals, and expiration dates; follow up on outstanding requirements.

· Track and record staff continuing education hours to support ongoing compliance.

· Manage home certification tracking and ensure timely completion and renewal.

· Enter and maintain member habilitation goals in SpokeChoice.

· Prepare and submit the monthly SpokeChoice report.

· Enter and upload DTA and IDLA habilitation goals through FileZilla monthly.

· Maintain accurate, organized employee and member records to support internal reviews and audit readiness.

· Maintain confidentiality and HIPAA compliance in all communications, records, and documentation.

Payroll & Timekeeping

· Prepare, process, and verify employee timesheets to support timely and accurate payroll.

· Complete payroll preparation, including timekeeping token review and processing, mileage, designated staff hours, incentives, reimbursements, and sick time.

· Identify and resolve missing entries, discrepancies, and approval issues before payroll deadlines.

· Coordinate with employees, administrative staff, and payroll personnel to obtain corrections and supporting documentation.

· Review weekly maximum service hours and follow up on discrepancies or potential overages.

Authorizations & Service Documentation

· Review member service authorizations monthly in accordance with service delivery and billing timelines.

· Track authorization dates, approved hours, and outstanding updates; coordinate follow-up as needed.

· Track and record member authorization acknowledgments as they are received.

· Coordinate, track, and maintain member travel authorizations.

· Complete the annual PAR rate review and coordinate any necessary follow-up.

· Maintain authorization documentation and communicate relevant updates to staff, families, and internal teams.

Office Operations & Team Leadership

· Oversee daily office operations, administrative workflows, and task completion.

· Supervise and support the Chandler HCBS administrative team, including the HCBS Administrative & Member Coordinator.

· Assign priorities, provide guidance, and monitor completion of payroll, credentialing, authorization, and compliance tasks.

· Coordinate team coverage and follow-up to maintain consistent office support.

· Identify workflow gaps and implement process improvements to strengthen accuracy, efficiency, and service.

· Communicate operational concerns, unresolved issues, and compliance needs to leadership.

Family, Caregiver & Partner Support

· Serve as a primary point of contact for incoming calls, working collaboratively with the team to provide timely assistance.

· Respond to inquiries from families, caregivers, and external partners; route questions to the appropriate staff or department.

· Provide guidance regarding timesheets, payroll documentation, credentialing, authorizations, and office procedures.

· Maintain professional, responsive communication and follow through on outstanding questions and concerns.

Compensation Range is $50,000-$60,000 plus a comprehensive benefits package.

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    The review screen in CV Rocket: how each CV was read, round by round.

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