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Open nowPosted 2 days ago

Merchant Operations Supervisor

PayJoy76 open roles

Where
Jakarta
Work mode
On site
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Your applicationOpen nowMerchant Operations SupervisorPayJoy · Jakarta

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PayJoy's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. PayJoy postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 2 days ago

PayJoy median: 13 days open

The posting

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

About the role

Responsibilities

  • Partner Support & Operations: Handle partners’ queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPS
  • Documentation & Onboarding: Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.
  • Store Management: Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.
  • Operational Efficiency: Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.
  • Provide technical guidance to the customer on using a product or service effectively and efficiently.
  • Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel.
  • Standardize, localize, and run the partners' onboarding and support processes
  • Act as a subject matter expert regarding specific issues and concerns raised by the partners
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers
  • Supervise the data reconciliation of payments and disbursements to be coordinated with Finance departments

Requirements

  • Native Bahasa Indonesia and excellent English, both verbal and written
  • 3–6 years in merchant support / business support (finance industry preferred)
  • Strong, hands-on understanding of Merchant KYB
  • Deep experience administering and managing Zoho end-to-end (configuration, workflows, modules)
  • Proven people management — has directly led at least 3 subordinates
  • Strong operations mindset across both manual and automated workflows, with experience working to strict SLAs
  • Detail- and process-oriented
  • Solid data analysis capability
  • Comfortable with Google Workspace (Sheets, Docs, Slides) and/or Microsoft Excel
  • Bachelor's degree or equivalent
  • Willing to work on-site in the SCBD area and able to thrive in a fast-paced environment
  • Aligned with PayJoy's principles and culture
  • Reliable home internet for occasional remote work
  • Experience building and maintaining API integrations between Zoho and other systems
  • Strong SQL and Python skills for deeper analysis and automation
  • Experience with Zendesk or other CRM/support platforms beyond Zoho
  • Track record scaling operations in a high-growth fintech environment

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

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