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Open nowPosted 8 days ago

Supervisor de operaciones de soporte

PayJoy87 open roles

Where
Lima
Work mode
Hybrid
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Your applicationOpen nowSupervisor de operaciones de soportePayJoy · Lima

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PayJoy's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. PayJoy postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 8 days ago

PayJoy median: 6 days open

The posting

Acerca de PayJoy

PayJoy, una Corporación de Beneficio Público, es una empresa de crédito con una misión clara: ayudar a clientes desatendidos en mercados emergentes a alcanzar la estabilidad y el éxito financiero. Nuestra tecnología patentada de crédito garantizado ofrece una vía de acceso para que nuevos clientes ingresen al sistema crediticio. A través del financiamiento en punto de venta y y las ofertas de tarjetas de PayJoy, los clientes obtienen acceso a una vida moderna y de calidad. El crédito de PayJoy también les permite aprovechar oportunidades como microempresarios y actuar como una forma de seguro. Al aprovechar tecnologías avanzadas como el aprendizaje automático, la ciencia de datos y la inteligencia artificial para la prevención del fraude, hemos prestado servicio a más de 18 millones de clientes hasta 2025, logrando una sólida rentabilidad que impulsa un crecimiento sostenible.

Acerca del rol

El Supervisor de operaciones de soporte es responsable de garantizar la continuidad, calidad y estabilidad de las operaciones de Customer Support y Clerk Support en los canales y mercados habilitados. El cargo integra supervisión en tiempo real, liderazgo de personas, gestión de KPI, atención de incidentes y escalamientos, coordinación transversal, análisis de datos y mejora continua para asegurar una experiencia consistente para clientes, clerks y aliados comerciales. La posición equilibra la cobertura operativa en vivo con el análisis estructurado y la coordinación con Ventas, Producto, Operaciones, Tecnología, Legal y Compliance.

Responsabilidades

Requisitos

  • Formación profesional en Administración, Ingeniería Industrial, Comunicaciones o áreas afines.
  • 2+ años de experiencia liderando equipos de Customer Support, Clerk Support, CX u operaciones multicanal.
  • Conocimiento sólido de KPI de soporte y operación, incluidos CSAT, FRT, AHT, SLA, QA, adherencia y backlog, así como de protección al consumidor.
  • Experiencia práctica en Zendesk, Zoho u otros CRM; Excel o Google Sheets; dashboards operativos y, deseablemente, Power BI.
  • Habilidades de liderazgo, coaching, análisis, gestión de proyectos y relacionamiento transversal con stakeholders.
  • Alta orientación al cliente y aliados, sentido de urgencia, toma de decisiones bajo presión y disponibilidad para acompañamientos esporádicos en campo.

Beneficios

  • Seguro de salud para el empleado y familiares directos.
  • Financiamiento para teléfono, audífonos, equipo para oficina en casa y beneficios de bienestar.
  • 30 días de vacaciones.
  • $2,000 USD beneficio anual para Co-working travel.
  • $2,000 USD beneficio anual para desarrollo profesional.

Principios de PayJoy

En PayJoy estamos orgullosos de ser un empleador que promueve la igualdad de oportunidades. Damos la bienvenida y alentamos la inclusión de personas de todos los orígenes. No discriminamos por raza, religión, color, origen nacional, género (incluido el embarazo, parto o condiciones médicas relacionadas), orientación sexual, identidad de género, expresión de género, edad, estatus como veterano protegido, condición de discapacidad o cualquier otra característica legalmente protegida.

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PayJoy's form

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