Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 days ago

Bilingual (Spanish) Customer Service Representative - Days/Evenings/Weekends - Grand Rapids

Peckham, Inc.13 open roles

Pay
$19 an hour
Where
Grand Rapids, MI
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBilingual (Spanish) Customer Service Representative - Days/Evenings/Weekends - Grand RapidsPeckham, Inc. · Grand Rapids, MI

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Peckham, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Peckham, Inc. postings stay open a median of 29 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 7 days ago

Peckham, Inc. median: 29 days open

The posting

Job Description:

Peckham Inc. - Bilingual (Spanish) Customer Service Representative - Days/Weekends - Grand Rapids

THE IMPORTANT INFORMATION

Wage: $19.41 per hour plus a Health & Welfare Benefit, with a possibility to move up after full security clearance is obtained and you have been through Applicant Line training.

Shifts/Hours of Operations: Both full (30+) and part time shifts available Sunday - Saturday 8:00AM (EST) – 10:30PM (EST). Applicants must be available to work any shift. All schedules are based on current needs of the contract

Location: This position is located in our Grand Rapids office and is not a work from home opportunity.

SUMMARY

This is a phone-based customer service position supporting a government customer. Customer Service Representatives (CSRs) in this position will answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data to assist callers. Successful candidates will have a customer service orientation with excellent communication and problem-solving skills.

DUTIES AND RESPONSIBILITIES

  • Provide excellent customer service by answering incoming calls in a timely manner.
  • Follow established policies and procedures to respond and route calls appropriately.
  • Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively.
  • Schedule appointments for customers with urgent travel.
  • Access to knowledge base per customer request for information.
  • Verify and record demographic data with caller and escalate customer issues as appropriate.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.
  • Control the pace and flow of the inquiry/request and manage call time effectively.
  • Follow protocol and apply sensitivity and discretion in handling confidential information.
  • Promote Peckham’s vision, values, and services to all customers and stakeholders.
  • Adhere to organization wide quality standards.
  • Accept other related jobs/duties as assigned.
  • Ability to certify in English and spanish.

MINIMUM QUALIFICATIONS

  • High School Diploma or equivalent
  • At least 18 years of age
  • U.S. Citizen
  • Proficient in the English and Spanish languages (written and verbal)
  • Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance.
  • Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)
  • Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers.
  • Ability to take direction within a team setting and complete team related work promptly.
  • Flexibility in work hours and shifts including some weekends as needed.

PREFERRED QUALIFICATIONS

  • Previous contact center experience
  • Ability to adhere to work schedule.
  • Previous customer service experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.

WORK ENVIRONMENT

Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team members’ support will be available during their shift.

SECURITY

Many of the positions through the Contact Center Solutions Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.

OTHER INFORMATION

This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law

EOE-Embracing Diversity to Achieve Excellence

Worker Sub-Type:

Team Member

Location:

Grand Rapids, MI

Business Line:

Contact Center Solutions

Time Type:

Full time

Scheduled Weekly Hours:

40First Shift (United States of America)

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Peckham, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Peckham, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Peckham, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.