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Open nowPosted 8 days ago

VIP Account Manager

people-focus-doo9 open roles

Where
BEOGRAD
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Your applicationOpen nowVIP Account Managerpeople-focus-doo · BEOGRAD

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Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 8 days ago

The posting

On behalf of our client, we are looking for a VIP Account Manager:

Level: medior/senior

Type of employment: full time

Location: In Office, Belgrade, city center, Serbia

Model of work: Full-time | Permanent Contract

Department: Customer Relations / VIP / CRM

Reports To: Team Lead of VIP

The Opportunity:

For our client, we are looking for a proactive and customer-oriented VIP Manager to join their growing team.

This role is focused on building and maintaining strong relationships with high-value clients, increasing customer loyalty and delivering a premium customer experience through personalized communication and strategic account management.

The ideal candidate is communicative, organized, analytical, and capable of managing multiple VIP accounts in a fast-paced environment. Professionalism, discretion and a results-driven mindset are essential for success in this position.

Benefits:

What this company can offer you is an active community and positive atmosphere.

When it comes to work-life balance, you can expect:

  • Permanent employment contract
  • Flexible working hours (start time up to 11 AM)
  • Dynamic and international working environment
  • Opportunities for professional growth and career development

Key Responsibilities

  • Build, maintain, and strengthen relationships with VIP clients
  • Deliver personalized communication and premium customer support
  • Increase customer retention, engagement, and loyalty
  • Identify opportunities to improve customer lifetime value
  • Coordinate with internal teams to ensure an exceptional user experience
  • Monitor customer activity and provide relevant insights and reports
  • Support VIP campaigns, promotions, and loyalty initiatives
  • Handle sensitive customer matters with professionalism and discretion

Required Qualifications

Education: Minimum High School Diploma (Bachelor’s degree is considered an advantage, especially in: Economics, Management, Marketing, Communications, IT or related fields)

Experience: Minimum 2 years of experience in one or more of the following areas: Customer Support, Client Relations, Account Management, VIP / CRM Operations, Hospitality or premium customer experience environments.

Language Requirements: English proficiency minimum B2 level (written and spoken). Additional languages are considered a strong advantage: German, Spanish, Russian, Turkish.

Technical Skills

  • Experience working with CRM systems
  • MS Office / Google Workspace proficiency
  • Familiarity with communication tools such as Slack, Teams, Zendesk, or similar
  • Basic data analysis and reporting skills

Nice to Have:

  • Experience in the iGaming industry
  • Experience in fintech or online platform environments
  • Retention and loyalty program experience

Additional information:

If you are interested in the position, please send us your resume. If you would like to have more details, please contact us at [email protected]

We are happy to meet you!

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