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Open nowFirst seen 12 hours ago

SERVICE BDC

performancefordofeasthanoverllc27 open roles

Where
Somerville, NJ
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Your applicationOpen nowSERVICE BDCperformancefordofeasthanoverllc · Somerville, NJ

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 12 hours ago

The posting

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Performance Ford of Somerville is seeking a motivated and customer-focused individual to join our team as a SERVICE BDC. In this role, you will be the key point of contact for our customers, helping to schedule service appointments, answer inquiries, and ensure a smooth and positive experience throughout the service process. If you are organized, communicate well, and enjoy assisting others, this is a great opportunity to grow your career with a trusted automotive company.

Responsibilities

  • Respond promptly to customer service inquiries via phone, email, and online platforms.
  • Schedule and confirm service appointments efficiently to optimize shop productivity.
  • Maintain detailed and accurate customer records in the dealership management system.
  • Follow up with customers regarding vehicle service status and repair recommendations.
  • Coordinate with service technicians and parts department to facilitate smooth service delivery.
  • Provide exceptional customer service to enhance customer satisfaction and loyalty.
  • Assist with other administrative duties as required to support the service department.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong organizational skills with attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
  • Comfortable using computer systems and software applications.
  • Previous experience in automotive service or customer service is a plus but not required.
  • Professional and friendly demeanor with a passion for helping customers.
  • Must be able to work in Somerville, NJ.

Benefits

  • Competitive compensation package (details available upon application).
  • Opportunities for professional development and career advancement.
  • Supportive and dynamic team environment.
  • Employee discounts on vehicles and services.
  • Health and wellness programs.

About the Company

Performance Ford of Somerville is a leading automotive dealership located in Somerville, NJ, committed to providing exemplary service and quality vehicles to our customers. We pride ourselves on fostering a welcoming and professional environment where both customers and employees can thrive. Join us and be part of a team dedicated to excellence in automotive sales and service.

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