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Open nowPosted 64 days ago

Professional Customer Support - Casual Hours

Pergolux38 open roles

Where
Sydney Office
Work mode
Hybrid
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Your applicationOpen nowProfessional Customer Support - Casual HoursPergolux · Sydney Office

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pergolux's own form.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Pergolux postings stay open a median of 27 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 64 days ago

Pergolux median: 27 days open

The posting

As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

WHAT YOU’LL DO

- Provide excellent customer service to both internal and external customers across multiple channels.

- Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.

- Maintain a professional and engaging phone manner to deliver great customer experiences.

- Manage competing priorities and stay highly organised in a fast-paced environment.

- Work collaboratively with a supportive team to elevate everyday service standards and team culture.

WHAT YOU’LL BRING

- Proven experience successfully interacting with both internal and external customers.

- Strong communication skills with a confident, polite, and professional telephone manner.

- Excellent time-management abilities to juggle multiple priorities effectively.

- A composed, calm, and positive can-do attitude when managing challenging situations.

- Flexibility to work during school hours with full availability to work through school holidays.

BENEFITS

- An international work environment in a fast-growing company with plenty of development opportunities.

- Hybrid work model (80% on-site | 20% remote).

- Ergonomic workstations and modern laptops (Apple or Windows).

- Employee events (summer party, Christmas party, after-work gatherings).

- Access to the Corporate Benefits portal.

- Employee discounts on PERGOLUX products.

- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).

- A motivated and supportive team that helps each other.

- Strong focus on professional development and skill-building.

- Free drinks and snacks.

- Employee referral program.

HOW TO APPLY

If you are customer-focused, organized, and ready to contribute to a collaborative team environment, we would love to hear from you. Explore our open positions on the PERGOLUX Career Page https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE and follow us on PERGOLUX LinkedIn https://de.linkedin.com/company/pergolux.

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