Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Warranty & Claims Specialist

Pergolux42 open roles

Where
Waterbury Office US
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowWarranty & Claims SpecialistPergolux · Waterbury Office US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pergolux's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Pergolux postings stay open a median of 22 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 6 days ago

Pergolux median: 22 days open

The posting

As a Warranty & Claims Specialist, you will investigate and coordinate the end-to-end resolution of escalated product, warranty, and freight claims for the US market. You will combine practical technical assessment, careful documentation, cost-conscious resolutions, and cross-functional follow-through to deliver a strong after-sales experience.

At PERGOLUX, we create Scandinavian-inspired outdoor living solutions, guided by Integrity, Ambition, Innovation, Humility, Appreciation, and Unity.

WHAT YOU’LL DO

- Review complete claims escalated by L1 Customer Service; assess warranty coverage, supporting evidence, product issues, and appropriate resolution paths under established policies.

- Investigate technical and product-related concerns, collaborating with Product Development or Quality Control where deeper analysis is needed; coordinate customer-facing updates with Customer Service.

- Prepare, submit, and follow up on freight claims with AIT and other approved logistics partners; document recoveries, claim costs, and opportunities to reduce avoidable expenses.

- Coordinate approved replacement parts, availability checks, warehouse fulfillment, and related inventory records to support accurate and timely resolutions.

- Maintain clear evidence, decisions, progress, and status updates in Zendesk, Jira, and applicable operational systems; flag exceptions and approvals outside assigned authority.

- Analyze recurring warranty and freight claim patterns and share actionable product, quality, logistics, and process improvement recommendations.

- Build practical product and component knowledge to support technical troubleshooting and exceptional cases within an agreed remit.

WHAT YOU’LL BRING

- Experience in product warranty administration, warranty claims, dealership warranty or parts operations, technical after-sales support, or closely related customer-claims work.

- Ability to interpret warranty terms, product/technical information, photographs, and claim documentation accurately and consistently.

- Strong analytical judgment, organization, documentation accuracy, and practical cost-awareness in choosing or coordinating resolutions.

- Effective written and verbal communication and reliable collaboration with Customer Service, Logistics, Warehouse, and Product teams.

- Comfort with case-management or ERP/workflow tools, with the ability to learn Zendesk and Jira; high school diploma or equivalent.

NICE TO HAVE

- Experience with consumer durables, manufacturing, home improvement products, automotive warranty/parts desks, or freight claims.

- Experience with carrier recovery, spare-parts coordination, or product technical troubleshooting.

WHAT SUCCESS LOOKS LIKE

- Timely, accurate, well-documented resolution of escalated claims within defined approval boundaries.

- Strong customer satisfaction, clear tracking of claim cost and freight recovery, and effective parts coordination.

- Evidence-based identification of recurring problems and practical process improvements.

BENEFITS

- Health insurance.

- Retirement Plan.

- Vacation and sick days.

- A vibrant, international work environment built on collaboration and creativity.

- Growth opportunities in a fast-scaling e-commerce company.

- Team Culture & Events – Join a supportive, international team with regular events, summer parties, and after-work gatherings.

- Employee discounts on all PERGOLUX products.

- Comfort & Convenience – Free drinks and snacks to keep you fueled throughout the day.

How to Apply Ready to build the future of outdoor living with us? Connect with us on PERGOLUX LinkedIn https://de.linkedin.com/company/pergolux or explore open roles directly on the PERGOLUX Career Page https://www.linkedin.com/safety/go/?url=https%3A%2F%2Fpergolux%2Ede%2Fpages%2Fcareer%3Fsrsltid%3DAfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE&urlhash=COUr&mt=WNX-NLyhIOvugXeZPzwEUwzfqOKP2_U5GvNq_fInj82myCf47UY02vfNJMY_68cs8gzxKvDLaCVSs3ICAmDVXLMN8tLUvxkiFeDzjpmjD7fQhHKVtvAeC6MgG7I3cB-4x9cZmtBqfqfuiapwbmia59HRppWIjmmmHoZPk-pPIlW1Iszv8g&isSdui=true.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Pergolux's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pergolux's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Pergolux's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.