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Open nowPosted 4 days ago

Customer Support Advisor – Spanish + Galician or Basque + English | Airline Industry | Barcelona

Personalbüro U. Herrmann59 open roles

Where
Benalmádena
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Your applicationOpen nowCustomer Support Advisor – Spanish + Galician or Basque + English | Airline Industry | BarcelonaPersonalbüro U. Herrmann · Benalmádena

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 4 days ago

Personalbüro U. Herrmann median: 1 days open

The posting

Start: asap

We are partnering with a leading international customer experience company to recruit Customer Support Advisors fluent in Spanish, English, and Galician or Basque for a project supporting one of Europe’s leading low-cost airlines in Barcelona, Spain.

In this role, you will assist airline passengers with their enquiries, provide support with bookings and travel-related services, and help resolve issues throughout their travel experience via phone, chat, and email.

We are looking for communicative, empathetic, and solution-oriented professionals with a strong customer service mindset and an interest in the travel and aviation industry.

Your Role

  • Provide customer support in Spanish, Galician or Basque and English via phone, chat, and email
  • Assist passengers with booking enquiries and airline services
  • Provide information and guidance on travel procedures and administrative matters
  • Offer basic technical assistance related to the airline’s digital services and platforms
  • Identify customer needs and provide appropriate solutions
  • Handle customer complaints and travel-related issues professionally
  • Record customer interactions and requests accurately in internal systems
  • Escalate complex cases to the appropriate departments when necessary
  • Deliver friendly, efficient, and customer-focused service
  • Ensure compliance with internal procedures and quality standards

Your Qualifications

  • Fluency in Spanish and Galician or Basque, both written and spoken
  • English proficiency at B1–B2 level
  • Minimum secondary school education
  • Previous customer service experience
  • Good knowledge of Windows and Microsoft Office
  • Excellent communication and active listening skills
  • Strong problem-solving abilities and ability to handle challenging situations
  • Positive attitude, empathy, and customer-oriented mindset
  • Good organisational skills and attention to detail
  • Ability to work effectively within a team and learn new systems
  • Availability to work on-site in Barcelona
  • Flexibility to work rotating shifts, including weekends

The Offer

  • Permanent employment contract in Spain
  • Full-time position, 39 hours per week
  • Rotating shifts from Monday to Sunday, between 08:00 and 20:00
  • Five weeks of paid initial training
  • Performance-based annual bonus
  • Modern offices in Barcelona, including a terrace and shared facilities
  • Employee activities and team events
  • Professional development and career growth opportunities within an international company
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