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Open nowFirst seen 46 hours ago

Call Center Agent (100% Remote) **US ONLY**

PerunHR32 open roles

Where
Pasadena, CA, United States
Work mode
Remote
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Your applicationOpen nowCall Center Agent (100% Remote) **US ONLY**PerunHR · Pasadena, CA, United States
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PerunHR's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 46 hours ago

The posting

JOB OVERVIEW:

● Customer Care Representative Full-Time

● Reports to Customer Care Team Lead

● 100% Remote -- work from home!

RESPONSIBILITIES:

● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)

● Delivers quality customer satisfaction with every contact

● Meets key individual productivity metrics in line with department goals

● Displays understanding and follow through with policies and guidelines

● Communicate to management regarding issues

● Other duties as assigned

SKILLS:

● Strong verbal and written communication skills

● Fast typing speed (at least 50 wpm or above)

● Tech-savvy and a fast learner

● Customer-focused

● Ability to work under stress to achieve targets

● Previous experience with Zendesk is a plus

● College degree or equivalent preferred

EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:

● A desktop or laptop (2015 or newer, Mac or PC)

● A voice-capable headset, and a webcam to carry out training and work duties.

● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.

● A (non-public) dedicated workspace that is free from noise or distraction

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.
  3. We apply on PerunHR's form

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    An application in CV Rocket: every answer filled in on the employer's form.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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By hand5–10
With CV Rocket100
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Before you press

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