Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

Customer Care Advocate - Remote

PerunHR32 open roles

Where
Bothell, WA, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Advocate - RemotePerunHR · Bothell, WA, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PerunHR's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

The primary position responsibilities will include, but are not limited to:

  • Answer inbound calls and interact with customers to assist with a variety of inquiries and issues, including correcting errors and discrepancies on customers’ accounts as necessary.
  • Facilitate successful outcomes of customer inquiries, up to and including responsible escalation.
  • Build professional rapport with the customer by actively listening to understand customer’s concerns/comments and being clear and articulate in your verbal and written communications.
  • Explain billing cycles, processes, and prorates effectively to ensure that customers understand their statements.
  • Processes payments and enters credit card information accurately. Prepare work orders when required, and ensure appropriate procedures are followed.
  • Use tools and systems to accurately troubleshoot technical issues/concerns for the customer.
  • Work to resolve technical issues over the phone on the first call and set up agreed upon service calls only as necessary.
  • Promote and recommend Wave products and services based on the customer’s needs and interests and in accordance with business goals.
  • Represent Astound in a positive, professional, and ethical manner while working to exceed customers’ expectations while minimizing need for further escalation.
  • Demonstrate strong ability to analyze and solve problems and maintain composure in stressful situations.
  • Consistently meets or exceeds established goals and performance metrics.
  • Punctual, regular, and consistent attendance.

Our ideal candidate will possess:

  • 1-2 years of customer service, sales, or technical support experience is preferred. Prior telemarketing, troubleshooting, retail and/or high-volume call center environment experience is a plus.
  • Enthusiastic, upbeat customer-focused attitude with the ability to listen to and empathize with the customer.
  • Basic working knowledge of cable, TV, internet and phone services.
  • Flexible to work evenings, weekends, holidays, and overtime as required.
  • Proven mathematical ability to calculate basic transactions.
  • Must have excellent written & verbal communication skills.
  • Ability to work in a fast paced, often changing environment.
  • Proficient PC skills and working knowledge of Windows OS.
  • Telecommunications experience preferred.
  • Ability to sit for extended periods.
  • Ability to frequently use repetitive motions of the wrist, hands and/or fingers.
  • Ability to operate standard office equipment, to include personal computer, telephone, copier, facsimile machine, and calculator.
  • Ability to communicate verbally by phone and in person.
  • Must have close visual acuity for viewing a computer terminal, reading, transcribing and analyzing data and figures.
  • Ability to perceive sound at normal speaking levels and receive detailed information through oral communication.

Work-from-Home Requirements:

  • Dedicated, private room in your home that is quiet during work hours.
  • Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
  • Astound will provide all computer equipment.
  • Your desktop work surface must have room for 2 PC monitors.
  • In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office.
  • You will be required to sign a written form to acknowledge these work-from-home requirements.
  • Must have a personal cell phone to install a security application.
  • Must be present in virtual work environment via company provided webcam during all working hours.
  • Must be meeting minimum performance achievement levels as defined by customer care leadership.
  • Must live within a commutable distance to the Bothell, Washington Office (within a 60 mile parameter)
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against PerunHR's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PerunHR's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    PerunHR's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.