Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 108 days ago

Customer experience -Pet Relationship Manager

Petfully18 open roles

Where
Bengaluru
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer experience -Pet Relationship ManagerPetfully · Bengaluru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Petfully's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 108 days ago

The posting

Job Title: Pet Relationship Manager (Customer Experience)

Department: Customer Experience Team

Reports To: Team Manager

Role Overview:

The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring

exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive

relationship management, a deep understanding of pet care products/services, and the ability to resolve

customer queries while driving satisfaction and loyalty.

Key Responsibilities:

1. Customer Interaction & Support:

○ Handle a high volume of inbound and outbound calls with professionalism and empathy.

○ Manage live chat conversations, ensuring prompt and accurate responses.

○ Address customer inquiries, complaints, and concerns effectively, escalating as needed.

2. Account Management:

○ Build and maintain strong, long-term relationships with key customers.

○ Understand individual customer needs and provide tailored recommendations for pet care

products/services.

○ Act as a trusted advisor, offering insights and solutions to improve customer satisfaction.

3. Product Knowledge:

○ Stay updated on the company’s pet care products and services.

○ Communicate product features, benefits, and proper usag effectively to customers.

Qualifications:

● Education: Bachelor’s degree or equivalent in any discipline (preferred)

● Pet Parent - Mandatory

● Experience: Exp in customer-facing key account management role (preferred)

● Skills:

○ Strong communication and interpersonal skills.

○ Empathy and patience in dealing with customers.

○ Proficiency in CRM tools and live chat platforms. (preferred)

○ Goal-oriented mindset with the ability to meet deadlines and targets.

Preferred Traits:

● Passion for pets and pet care.

● Ability to work in a fast-paced environment.

● A problem-solving attitude and attention to detail.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Petfully's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Petfully's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Petfully's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.