The posting
PGA Golf Properties Inc., a wholly owned subsidiary of the PGA of America, advances the PGA’s objectives to promote enjoyment and involvement in the game, by providing accessible world-class championship golf courses, research, education, licensing and advisory services.
Working in a fun and professional atmosphere, we offer our employees competitive benefits and compensation and the opportunity to perform in an exciting environment. The PGA strives to provide a work environment that is respectful and supportive and allows a balance between professional and personal life.
ESSENTIAL DUTIES AND RESPONSIBLIITIES include the following. Other duties may be assigned.
Manage the daily operations of the golf shop and golf operations ensuring staff are utilizing standard operating procedures. Work with Head Golf Professional or Director of Golf on staffing recommendations.
Assist players, members, and guests with their golfing needs, ensuring that every step of their golf experience at the Club runs as smoothly and is as enjoyable as possible.
Assume management responsibility in the Golf Shop during the peak periods ensuring service standards are maintained.
Assist with labor management and cost controls by planning for and scheduling labor to include Golf Shop and Outside Golf Staff as needed.
Oversee outside golf operations, ensuring PGA Management Services, Inc. standards and service levels are met. Work closely with the Outside Operations Staff and Club Administration to coordinate all golf related activities.
Promote golf by teaching and conducting player development programs (where applicable), and staffing club tournament events which are established by the Head Professional and Director of Golf. Practice golf game and plays with members and guests as necessary.
Establish and administer the Club tournament program. Assist in the development of promotional materials to communicate the programs to the members and guests as needed.
Depending on location, ensure that the locker room staff provides the highest level of service and cleanliness standards. Maintain and replenish supplies of towels and other personal hygiene amenities as necessary.
Assist in the development of the golf operations budget, the annual golf shop operating budget, and manage respective line items in accordance with budgets while controlling general expenses for the entire golf operation.
Maintain control of employee uniforms, ensuring that uniforms and name tags are worn and kept in proper condition and readily available at all times to employees.
Depending on location, may be responsible for preparation of monthly merchandise report from the month end reports. Check in merchandise and ensure storage areas and merchandise displays are orderly, at par stock inventory levels and meet operating standards.
Assist with maintaining purchase order system, ordering, and receiving program to ensure proper quantity and price on all purchases. Assist with physical inventories as prescribed by PGA Management Services, Inc. (MSI).
Answer telephones clearly and concisely, to schedule future starting time reservations and communicate information in a pleasant and professional manner.
Practice safety on the job and ensure the staff is doing the same.
SUPERVISORY RESPONSIBILITIES
Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.
Oversee employees in the capacity of Outside Operations, Starters, Course Advisors and Golf Shop Coordinators. Ability to effectively monitor and develop employees. Ability to provide effective written and verbal instructions, as well as the ability to carry out detailed written or verbal instructions independently.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's Degree (B.A.) from an accredited college or university or equivalent. Thorough knowledge of general business administration practices and professional golf operations practices and procedures as would be acquired through one year of similar professional golf experience in progressively responsible positions. Prior supervisory experience preferred. Working knowledge of golf course operations and practices necessary. Must be a PGA Apprentice or PGA Member in good standing.
COMMUNICATION SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COLLABORATION AND TEAM WORK
Works harmoniously with others to get a job done, responds positively to instructions and procedures and is able to work well with staff while maintaining relationships, which breed productive disagreement and debate.
CUSTOMER FOCUS
Meets the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with the customer in mind and establishes and maintains effective relationships with customers and gains their trust and respect
CERTIFICATES, LICENSES, REGISTRATIONS
Registered current PGA Apprentice or PGA Member in good standing. First Aid certified preferred.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Frequent standing, walking and lifting up to 25 pounds required on a daily basis
We Offer:
Flexible hours, days, nights, and weekends
401k Plan offered to all staff
Golf privileges and the opportunity to learn the game
Discounts in Food & Beverage and in the Golf Shop
For more information on the PGA Golf Club, please visit the PGA Golf Club’s website at www.pgavillage.com.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.
