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Open nowPosted 9 days ago

Analista de Relacionamento B2B - Backoffice Corretor

Pier Seguradora12 open roles

Where
São Paulo, SP, BR
Work mode
Hybrid
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Your applicationOpen nowAnalista de Relacionamento B2B - Backoffice CorretorPier Seguradora · São Paulo, SP, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pier Seguradora's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Pier Seguradora postings stay open a median of 5 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 9 days ago

Pier Seguradora median: 5 days open

The posting

Sobre a posição:

O que esperamos de você?

  • Ser o principal elo de confiança e destravamento operacional do corretor na Pier, garantindo um atendimento consultivo, empático e resolutivo no primeiro contato, transformando o suporte em um diferencial competitivo de fidelização para os nossos parceiros.

Responsabilidades:

  • Realizar atendimento operacional e consultivo aos corretores parceiros via chat, e-mail e WhatsApp, cobrindo os produtos de Seguro Auto e Smartphone;
  • Gerenciar simultaneamente até 5 janelas de atendimento no chat com foco em qualidade, escuta ativa e resolução definitiva;
  • Atuar em parceria com a equipe de Executivos de Contas, Financeiro e Sinistros para sanar pendências críticas, propostas atritadas e correções de dados;
  • Manter constância no atingimento dos indicadores operacionais e qualitativos da célula (NPS, CSAT, TPR e Produtividade);
  • Identificar padrões de dúvidas ou erros sistêmicos e acionar os times responsáveis para mitigar reincidências;
  • Apoiar na alimentação, padronização e refinamento de macros, templates de respostas e mapeamento de árvores de motivos de contato;
  • Participar ativamente de rituais de time, sugerindo melhorias contínuas para tornar os fluxos de pós-venda mais simples, fluidos e descomplicados.

Pré-requisitos:

  • Conhecimento básico em Google Workspace (Docs, Sheets e Apresentações) ou Pacote Office (Excel, Word, PowerPoint);
  • Conhecimento em ferramentas de CRM;
  • Habilidade de gerenciar o tempo de resposta de tickets de atendimento com dinamismo e eficiência;
  • Conhecimento em macros, automações, SLAs e categorização de tickets;
  • Capacidade em interpretar CSAT, TPR e outros KPIs de atendimento;
  • Capacidade em identificar pontos de fricção e melhorias no fluxo de atendimento;
  • Experiência com atendimento via chat, e-mail, e WhatsApp;
  • Capacidade de gerenciar alto volume de atendimento com dinamismo;
  • Capacidade de ajustar-se a ambientes e processos em constante mudança e desenvolvimento;
  • Capacidade de gerenciar múltiplas tarefas, mantendo o foco nos resultados e prazos;
  • Boa comunicação oral e escrita;

Requisitos desejáveis:

  • Conhecimento em Zendesk;
  • Conhecimento em Jira;
  • Experiência prática com ferramentas de Inteligência Artificial (IA) no cotidiano para ganho de produtividade, redação e estruturação de rotinas.

Remuneração e benefícios Pier 🤗💰

  • Plano de saúde e odontológico;
  • Benefício flexível (Caju);
  • Seguro Smartphone Pier Plano Premium (Se for coberto);
  • Total Pass;
  • Starbem: 5 consultas/mês (consultas de terapia, 1 de nutrição e 2 de outras especialidades) pagas pela Pier;
  • Licença Maternidade/Paternidade estendida;
  • Auxílio Creche.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Pier Seguradora's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pier Seguradora's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Pier Seguradora's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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