Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 141 days ago

Technical Support Specialist

Planhat44 open roles

Where
Mecixo City
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support SpecialistPlanhat · Mecixo City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Planhat's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 141 days ago

The posting

COMPETENCIES

This is not a standard follow-the-script support role. Planhat is a system of action, combining data and workflows. Our product merges enterprise-grade technology with consumer-grade ease of use, attracting power users and creating intricate use cases that go beyond typical SaaS products. We care more about your mindset and approach to customer support than your past experience or formal qualifications.

Here's the mindset we look for:

- Curiosity and ownership: digging under the hood is second nature to you. You're a natural problem solver who takes initiative, dives deep into the unknown, and leaves no stone unturned when uncovering solutions, identifying recurring issues, and creating helpful resources for clients

- Technical aptitude: you're quick to learn new tools and troubleshoot effectively. In your spare time you're probably experimenting with AI tools or have coded a "Hello, World!" at some point. Familiarity with APIs, webhooks, or integrations is a plus, but the ability to learn quickly is what really matters

- Strong written English: our primary interaction with customers is live chat in English through Intercom. You balance speed with clarity, tailoring guidance to various technical skill levels while maintaining a friendly and professional tone

- Customer savvy: you make smart, fast decisions, balancing efficiency with customer needs. You know when a quick fix makes sense, when a serious debugging session is in order, and when to escalate issues immediately

For a sense of who that tends to be, our existing team is an eclectic group whose experience before joining Planhat ranges from coding and building computers as a side hustle to studying AWS, cybersecurity, and Java for fun. The common thread is usually a track record of top performance in support or QA at a software scale-up, success in a customer facing role, and a naturally curious mindset that doesn't give up easily.

TRAJECTORY

In this role you will:

- Handle a high volume of customer chats covering everything from permissions and integrations to APIs, metrics, automations, and complex workflows

- Take ownership of complex technical issues, diving deep to find root causes rather than applying quick fixes

- Identify recurring issues and create helpful resources, guides, and self-serve solutions that reduce future support volume

- Collaborate closely with the Technical Account Management team, taking over complex tasks and freeing them up for higher value work

- Partner with Engineering and Product to surface systemic patterns and contribute to a better product experience

DEFINITION OF SUCCESS

Planhat is a place where high ownership meets rapid growth. Never expect to stand still here, whether in your learning, the problems you take on, or your compensation.

- You are consistently resolving complex technical issues with speed and clarity, earning the trust of customers across every industry

- You are proactively identifying recurring issues and turning them into self-serve solutions that reduce support volume over time

- You are taking on increasingly complex tasks from the Technical Account Management team, continuously expanding your scope and impact

- You are seen as a trusted technical resource by both customers and internal teams, going beyond the script to deliver real solutions

- You are growing into more senior technical or product-focused roles

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Planhat's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Planhat's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Planhat's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.