The posting
As a Front Office Clinic Assistant, you'll help patients navigate their visits while supporting the daily operations of a busy health center. On a typical day, you might:
Welcome patients and help them check in and out of appointments
Schedule appointments and respond to patient questions by phone and in person
Register patients and maintain accurate demographic and insurance information
Explain payment options, collect payments, and assist with financial paperwork
Maintain accurate patient records using our electronic health record (EHR) system
Coordinate with clinicians and other health center staff to keep patient visits running smoothly
Help patients navigate paperwork, services, and next steps in their care
Protect patient privacy and maintain confidentiality
Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds
Schedule & Location This is a full-time, onsite position (37.5 hours/week) at our Northeast Family Planning Health Center in Portland, Oregon.
Day Schedule
Monday Off
Tuesday 9:30am–5:30pm
Wednesday 11:30am–7:30pm
Thursday 9:30am–5:30pm
Friday 9:30am–5:30pm
Saturday 8:30am–4:30pm
Sunday Off
Candidates must be able to reliably work this schedule, including Saturdays. Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs. Bilingual Spanish skills are preferred but not required. What We're Looking For Required:
High school diploma or equivalent
At least two years of customer service experience, preferably in a fast-paced environment
Strong communication, organization, and problem-solving skills
Ability to provide welcoming, respectful service to people from diverse backgrounds
Comfort using computers and learning new software systems
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Ability to work independently and collaboratively as part of a team
Commitment to patient confidentiality, inclusion, and equitable access to health care
Nice to Have:
Experience in a health care setting, medical office, or patient-facing role
Experience with scheduling, registration, insurance verification, or payment processing
Familiarity with electronic health records (EHR)
Bilingual Spanish skills or proficiency in another language
Pay & Growth $20.37–$29.68/hour Pay is based on experience and internal equity. Most new hires start toward the lower end of the range, with room to grow. Additional pay opportunities:
Bilingual premium: +$1.72/hour
Interpreter-level premium: +$3.44/hour
Language premiums are available to eligible employees who meet PPCW's applicable proficiency requirements. Why Work at PPCW? Because the work you do here matters. Planned Parenthood has a long history of providing essential health care, education, and support to people in our communities. At PPCW, you'll be part of a mission-driven team committed to reducing barriers to care and making sure patients are treated with dignity, compassion, and respect. Our patients come to us from all walks of life, including people who face financial, social, or systemic barriers to accessing health care. Every member of our team plays a role in making that care possible. You don't have to be a clinician to make a meaningful difference in someone's health care experience. Sometimes it starts with the person who welcomes them through the door. Benefits & Support We offer a benefits package that supports your health, stability, and growth:
Paid time off (up to 4 weeks, increases over time)
9 paid holidays
Medical, dental, and vision insurance (for eligible employees)
403(b) with 6% employer match
Free, confidential counseling and support (EAP)
Ongoing training and professional development
