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Open nowPosted 656 days ago

Ejecutivo de Soporte Backoffice - Ventas Telefónicas

Plata Card150 open roles

Where
Mexico
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Your applicationOpen nowEjecutivo de Soporte Backoffice - Ventas TelefónicasPlata Card · Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Plata Card's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Plata Card postings stay open a median of 22 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 656 days ago

Plata Card median: 22 days open

The posting

¡Únete a Banco Plata! Acabamos de recibir nuestra licencia bancaria y estamos entrando en una etapa de crecimiento acelerado, innovación constante y oportunidades reales para quienes quieren construir algo grande.

Responsabilidades del puesto

  • Monitorear y responder a consultas de partners en tiempo real.
  • Escalar casos complejos o urgentes al coordinador o al equipo correspondiente.
  • Generar y registrar tickets en el sistema con precisión y detalle.
  • Hacer seguimiento oportuno para garantizar la resolución de los casos reportados.
  • Mantener actualizados los registros de interacciones y tickets.
  • Generar reportes periódicos sobre el estado de los tickets y métricas clave del soporte.
  • Asegurar una comunicación efectiva con los partners en todo momento.
  • Proveer actualizaciones sobre el estatus de los casos reportados y garantizar su satisfacción.
  • Identificar áreas de mejora en los procesos y sugerir soluciones para optimizar la operación.
  • Colaborar en tareas administrativas relacionadas con el área de partners.

Requisitos de la Posición

  • Experiencia previa en roles similares (soporte administrativo, back office, atención a clientes o partners).
  • Habilidad para gestionar múltiples tareas con precisión.
  • Conocimiento básico de herramientas de gestión de tickets y plataformas de comunicación (Jira, Zendesk, Slack, Google chat).
  • Excelentes habilidades de comunicación escrita y oral.
  • Capacidad para trabajar de forma organizada y con atención al detalle.
  • Proactividad y disposición para colaborar en equipo."
  • Inglés intermedio (deseable)

OFERTAMOS:

  • Sueldo mensual Competitivo.
  • Prestaciones de ley
  • Trabajo presencial de Lunes a Viernes
  • Seguro de gastos médicos mayores
  • Seguro de vida
  • Bono

HORARIO:

Lunes a viernes de 9:00 am a 7:00 pm. Descanso en fin de semana

Zona a laborar: Av. Insurgentes Sur 866, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX). (metorbus col. del valle)

#cdmx ¿Por qué unirte a Banco PLATA? Creemos en las personas antes que en los puestos. Aquí encontrarás un lugar donde tu esfuerzo se reconoce, tu crecimiento importa y cada logro se celebra en equipo. Somos una empresa que apuesta por el talento, impulsa nuevas oportunidades y acompaña tu desarrollo profesional en cada paso.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Plata Card's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Plata Card's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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