The posting
Company Description
PT Services (Delaware) LLC is part of Playtech, a global leader in online gaming software and services. Playtech offers cutting-edge, value-added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents the Playtech Live product, and our studios contain hundreds of state-of-the-art cameras that broadcast in premium HD quality. You will have an opportunity to join our international team in Pennsylvania.
Learn more about Playtech careers at www.playtechpeople.com
Job Description
Essential Duties and Responsibilities
- Adhere to Pennsylvania Gaming Control Board requirements and PT Services (Delaware) LLC regulations, policies, and procedures.
- Design and develop training programs based on the needs of the organization and its employees.
- Train new employees by providing practical skills and motivation encompassing proper game procedures, appropriate communication, proper dealing posture, body language, and related company standards.
- Develop training evaluations for new employees and successfully motivate them to acquire knowledge.
- Evaluate new employees' performance until they proceed to independent work and provide feedback regarding their performance.
- Implement and monitor individual and practical training for dealers and shufflers to reduce errors and improve overall job performance.
- Provide professional training to shift managers and maintain a high level of professional knowledge.
- Develop, improve, and maintain training materials to ensure the quality of training follows company standards.
- Lead, supervise, and motivate employees to achieve their objectives and improve performance.
- Inform the Operations Manager of any significant or special circumstances that require attention.
- Cooperate with the Operations Manager and administrative staff regarding employee training.
- Observe and review new employees' training progress.
- Retrain employees as needed to meet company performance standards.
- Organize and create new employees' photos and nicknames.
- Prepare and distribute diplomas to employees who successfully complete training.
- Assist employees with training-related questions.
- Prepare necessary reports and presentations at management's request.
- Perform additional duties as assigned by management.
Qualifications
- Must be 21 years of age or older.
- High school diploma or equivalent required; some college preferred.
- At least one year of training-related experience.
- At least one year of gaming-related experience.
- Basic computer skills, including Microsoft Office, email, and Excel.
- Knowledge of employee training and content-instruction methodologies.
- Ability to diversify teaching methods, formats, and technology.
- Strong cooperation skills and the ability to manage potential conflicts in challenging situations.
- Ability to maintain professional and clear communication with employees.
- Ability to teach and explain company policies and procedures.
- Ability to provide constructive feedback and supervise teamwork.
- Strong multitasking and decision-making skills.
- High accuracy and strong attention to detail.
- Strong organization, planning, and time-management skills.
- Ability to operate standard office equipment, including printers, copiers, and phones.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to work on different assignments simultaneously.
- Must be able to obtain and maintain a Pennsylvania Gaming License and West Virginia Casino Employee Registration, as required.
- Must be able to work an off shift as assigned and maintain a flexible schedule, including holidays, overtime, and weekends.
- Excellent knowledge of all games offered by the company and the ability to apply and explain the strategies and rules used in those games.
Compensation and Benefits
- Salary exempt proposed range of $55,000-$58,500 per year.
- Annual performance bonus.
- 10 paid holidays.
- 10 days off and 5 paid sick days.
- Medical, dental, and vision insurance.
- Life insurance and short- and long-term disability insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Commuter benefits.
- 401(k) with company match up to 4%.
Additional Information
If you need a reasonable accommodation or assistance during the application or hiring process, please contact Playtech US Human Resources at [email protected]. Our team will be happy to help.
Playtech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, gender identity or expression, national origin, physical or mental disability, protected veteran status, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.
