Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 39 hours ago

Customer Service Representative

PM Consulting1,469 open roles

Where
Cebu City, Cebu, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service RepresentativePM Consulting · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PM Consulting's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 39 hours ago

PM Consulting median: 1 days open

The posting

We are looking for a Healthcare Customer Service Representative / Medical Associate who will provide professional and compassionate support to patients, members, healthcare providers, and other stakeholders. The role involves handling healthcare-related inquiries, assisting with account or insurance concerns, providing accurate information, and ensuring a positive customer experience.

The ideal candidate has strong communication skills, attention to detail, and a basic understanding of healthcare processes, medical terminology, or health insurance.

Key Responsibilities

  • Handle inbound and/or outbound calls, emails, and chat inquiries from patients, members, healthcare providers, or clients.
  • Assist customers with healthcare-related inquiries, account concerns, benefits, claims, eligibility, billing, or medical services.
  • Provide accurate and timely information while following established healthcare policies and procedures.
  • Verify and update patient/member information in accordance with company processes.
  • Explain healthcare benefits, coverage, eligibility, claims status, and other account-related information when applicable.
  • Coordinate with internal teams, healthcare providers, or other departments to resolve customer concerns.
  • Document all customer interactions, requests, and resolutions accurately in the appropriate systems.
  • Escalate complex or sensitive concerns to the appropriate team or department.
  • Maintain confidentiality of patient and customer information in accordance with company policies and applicable privacy requirements.
  • Meet established performance, quality, productivity, attendance, and customer satisfaction targets.
  • Follow standard operating procedures, compliance requirements, and quality guidelines.
  • Perform other healthcare customer service-related tasks as assigned.

Qualifications

  • Open to fresh graduates or with at least 1 year of experience in Customer Service, Healthcare BPO, Medical BPO, Insurance, Claims, or a related field preferred.
  • Healthcare, medical insurance, claims, or provider services experience is an advantage.
  • Basic knowledge of medical terminology, healthcare processes, insurance, claims, or benefits is preferred.
  • Excellent verbal and written communication skills.
  • Strong active listening and customer service skills.
  • Good problem-solving and critical-thinking abilities.
  • Detail-oriented with strong documentation and organizational skills.
  • Comfortable using multiple computer systems and applications.
  • Willing to work shifting schedules, weekends, holidays, and night shifts as required.
  • Willing to work onsite based on business requirements.
  • High school diploma or equivalent; college-level education or a healthcare-related background is an advantage.

Preferred Skills

  • Healthcare customer service experience
  • Medical terminology
  • Health insurance / claims knowledge
  • Benefits and eligibility verification
  • Provider or member services
  • Strong communication and interpersonal skills
  • Data entry and documentation
  • Problem-solving and multitasking
  • Ability to handle sensitive customer concerns professionally
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against PM Consulting's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PM Consulting's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    PM Consulting's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.