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Open nowFirst seen 46 hours ago

Sales Operations Manager

PM Consulting1,469 open roles

Where
Taguig, Metro Manila, Philippines, Metro Manila, Philippines
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Your applicationOpen nowSales Operations ManagerPM Consulting · Taguig, Metro Manila, Philippines, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PM Consulting's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 46 hours ago

PM Consulting median: 1 days open

The posting

The Sales Operations Manager is responsible for leading a high-performing team of inbound and outbound sales agents to deliver exceptional customer experiences and achieve ambitious commercial targets. This role acts as a bridge between operational execution and strategic commercial goals, ensuring that day-to-day activities are optimized through data-driven workforce planning and continuous process improvement.

Key Responsibilities

Team Leadership & Performance Management

  • Culture Building: Lead, motivate, and develop a team of sales agents, fostering a performance culture aligned with both service and sales KPIs.
  • Coaching & Development: Drive agent behaviors that maximize commercial outcomes while ensuring a balanced delivery of quality and compliance.
  • Talent Management: Support recruitment, training, and talent acquisition efforts to ensure the team is staffed with qualified, high performing individuals.

Operational Excellence & Efficiency

  • Daily Oversight: Manage day-to-day operations to ensure service levels (SLAs), sales targets, and quality standards are consistently met or exceeded.
  • Resource Optimization: Utilize workforce management (WFM) tools to analyze data, provide forecasting insights, and ensure optimal staffing across peak and off-peak volumes.
  • Issue Resolution: Proactively identify operational bottlenecks or service disruptions and implement corrective actions to maximize productivity.

Strategic Alignment & Process Improvement

  • Continuous Improvement: Lead initiatives to streamline workflows and enhance customer experience by refining scripts, campaigns, and internal processes.
  • Insights & Strategy: Provide actionable insights on customer behavior and market trends to inform broader commercial strategies and engagement approaches.
  • Change Management: Lead operational changes and system implementations, ensuring effective communication and teamadoption.

Requirements

Education & Experience

  • Educational Background: Bachelor’s degree in Business, Operations, Management, or a related field (equivalent experience considered).
  • Professional Experience: Proven experience managing inbound and outbound call center teams within a sales-driven or customer-service-focused environment.
  • Change Leadership: Demonstrated ability to lead teams through technology transitions and evolving business priorities.

Technical Skills & Competencies

  • Analytical Proficiency: Strong ability to interpret operational data, identify trends, and implement performance-enhancing solutions.
  • System Fluency: Proficiency with CRM systems, telephony platforms, and workforce management tools.
  • Advanced MS Office: High proficiency in Microsoft Office, particularly advanced Excel.
  • Communication: Excellent verbal and written English skills, with the ability to influence stakeholders at all levels.

Aimed Skillset

  • Core Competencies: Sales and service excellence, proactive problem solving, and effective stakeholder coordination.
  • Personal Attributes: High flexibility, people agility, and a strong learning attitude.
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